We're a large scale systems integration company, committed to delivering trusted solutions that help to safeguard Australia. With over 20 years' local experience and the backing of a 32,000 global network, we currently have 1,500 employees mainly in Canberra and Melbourne. We're growing fast and are building a business that is focused and fit for the future. Change and innovation are central to the way we work, and we thrive when developing unique, practical solutions to seriously complex challenges.
Job Description The role requires an experienced Service Transition Lead with a strategic mindset to support the Head of Service. The role is responsible for a large breadth of ITSM capabilities and leads Subject Matter Expert Team Leaders to facilitate operational outcomes and alignment with SIAM processes.
Primary Responsibilities
Engagement of key stakeholders (business and technical) to foster modern service delivery in a complex environment
Build and develop cross-functional teams to adopt and mature better practice 'as a service' delivery methodologies
Provide Professional Development support to a team of SME Capability Leads, acting as SME yourself
Coordinate and manage competing priorities to deliver contracted outcomes while managing the relationships with key client stakeholders
Reporting operational achievements, activities and roadblocks at both a tactical and strategic level to various audiences, proactively calling our and managing/mitigating risks and issues
Create, Update and Manage Governance Artefacts relating to: Change Management
Continuity Management
Disaster Recovery Management
Release and Deployment Management
Service Asset and Configuration Management
Transition Planning and Support
Qualifications Required
A proven ability to lead in a complex and demanding environment (4+ years)
A strong ability to develop, organise and work to defined outcomes and deliverables and manage competing priorities
Demonstrated experience with influencing cross-functional collaboration between process teams and technical SMEs
Experience managing people/teams (with remote workforce, preferably in ITSM space)
Experience working with/within Operational teams to transition capabilities into service
Experience/strong understanding of IT Service Management (Change, Release, Incident, Problem, SACM, GFx)
Experience with preparing communications for various audiences from tactical situation reports to high level strategies and position papers
Understanding of Risk and Issue Management and mitigation strategies
Understanding of Service Portfolio Management
Understanding of Business Architecture
Understanding of ServiceNow CRM tool
Additional Information Due to the nature of the role, the successful candidate must be an AustralianCitizen, hold a government NV-1security clearance, with the expectation of obtaining an NV-2.
At Leidos you'll enjoy 12 weeks' paid parental leave as a primary carer, flexible work practices, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions.
At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
At Leidos, we are passionate about our mission to make the world safer,healthier and more efficient. If you are too, then join us and Be thedifference.
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