Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation.
Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies.
John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide.
We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group.
For over 170 years, Smiths has been improving our world through smarter engineering.
Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.
Responsibilities:Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipmentConsistent and timely completion of Service-related documentation including repair work quotations and parts planningScheduling jobs for repair and prioritizing workComplete inspection and test plans consistent with meeting the required corporate compliance standardsCollecting and providing information to the team for successful delivery solutions to customersAssist in root cause analysis investigationsOffer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as requiredComplete periodic reporting requirements as agreed with managementCapable of managing and maintaining a clean workshop to cooperate standardsWork with sales and technical support staff in generating business opportunitiesWork with document control systemsAttend customer sites to provide Service-related support as requiredDevelopment and maintenance of systems and computer skills as requiredOther duties as requiredAbility to work autonomously and proactivelyAbility to take responsibility and be accountable for actionsCustomer focused attitude with the ability to understand product enquiries and communicate effectively with customers and internal stakeholdersEnjoys working in a high pressure, fast pace environmentObjective orientated focus with a passion for delivering resultsAbility to apply CI techniques in the workplaceWorks closely with Internal Sales, Service and Operations TeamsWorking relationships with all JC employees GloballyThe IndividualSkills and Experience:
Two+ years industry experience post apprenticeship in rotating machinery – including product machining (turning, drilling, milling) and hands on experience with rotating equipment preferredTrade certificate or equivalentA professional knowledge of functional computer skills with common softwareExperience in SAP Sales and Distribution is preferredDiversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish.
All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
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