Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission-critical flow control solutions for increased efficiency, emission reductions, and energy transformation.
Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
John Crane customer service is accessed through a global network of more than 200 sites in over 50 countries employing more than 6,000 employees worldwide.
We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group.
For over 170 years, Smiths has been improving our world through smarter engineering.
Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.
Responsibilities: Stripping, assessing, rebuilding, and testing mechanical seals, couplings, and associated equipment.
Consistent and timely completion of Service-related documentation including repair work quotations and parts planning.
Scheduling jobs for repair and prioritizing work.
Complete inspection and test plans consistent with meeting the required corporate compliance standards.
Collecting and providing information to the team for successful delivery solutions to customers.
Assist in root cause analysis investigations.
Offer troubleshooting advice and reliability solutions in conjunction and collaboration with company technical personnel as required.
Complete periodic reporting requirements as agreed with management.
Capable of managing and maintaining a clean workshop to cooperate standards.
Work with sales and technical support staff in generating business opportunities.
Work with document control systems.
Attend customer sites to provide Service-related support as required.
Development and maintenance of systems and computer skills as required.
Other duties as required.
Ability to work autonomously and proactively.
Ability to take responsibility and be accountable for actions.
Customer-focused attitude with the ability to understand product enquiries and communicate effectively with customers and internal stakeholders.
Enjoys working in a high-pressure, fast-paced environment.
Objective-oriented focus with a passion for delivering results.
Ability to apply CI techniques in the workplace.
Works closely with Internal Sales, Service, and Operations Teams.
Working relationships with all JC employees globally.
The Individual Skills and Experience: Two+ years industry experience post apprenticeship in rotating machinery – including product machining (turning, drilling, milling) and hands-on experience with rotating equipment preferred.
Trade certificate or equivalent.
A professional knowledge of functional computer skills with common software.
Experience in SAP Sales and Distribution is preferred.
Diversity & Inclusion: We believe that different perspectives and backgrounds are what make a company flourish.
All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will John Crane, Smiths Group nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.
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