Our client is a prominent betting agency in Australia, currently expanding their operations.
We are looking for individuals who can deliver exceptional service and thrive in a fast-paced environment.
This role involves working in a high-volume call center, making it ideal for candidates who excel in dynamic settings.
Based in Granville, the call centre is at the forefront of bringing to life their purpose - "Excitement with Integrity".
This contact centre role is pivotal in supporting their venue partners across their core business operations.
On-the-job training will be provided to bring you up to speed with all their products.
What you'll do: Answer inbound calls and webchats, meeting measured KPI's focusing on quality of service.
Support their venue partners with various tasks associated with maintaining products, services & facilities at their venues.
Answer calls in a timely and efficient manner.
Deliver an exceptional customer service experience to all customers.
Handle escalations, provide appropriate solutions and alternatives within a timely manner and follow up to ensure resolution.
Maintain accurate records of venue calls.
Comply with confidentiality and privacy policies.
Identify opportunities to improve administrative processes to enhance customer experience and/or to drive efficiency for our client.
This is an outstanding opportunity to work in a great team environment, further develop your customer service experience and learn more about the gaming and entertainment industry.
We're looking for candidates with a strong background in customer service, coupled with resilience and enthusiasm.
What's in it for you?
Industry competitive salary arrangements which exceed award rate.
Hybrid work model following our client's Work from Home (WFH) policy, allowing flexibility for remote work once working independently and competently Team activities including lunches and office events.
Granville based location with free onsite parking and 2 minutes' walk from public transport.
A dynamic and friendly office environment with opportunity for quick career advancement.
Career progression Role Details: Casual position Operational hours are between Monday, Wednesday, Saturday and Sunday 10am – 7pm Saturdays are required and must be worked from the office every week.
Upcoming shift patterns are provided 4 weeks in advance.
Your days and hours of work each week will be determined by the business needs.
As this position involves working within the gaming industry, successful candidates will undergo a full Probity check.
If you're interested in joining this fantastic team, APPLY now to learn more about this exciting opportunity!