Service Support Analyst (Rockhampton), Transport and Main RoadsDepartment of Transport and Main Roads QLD – Rockhampton QLD
The Department of Transport and Main Roads (TMR) is looking for a proactive and customer-oriented Service Support Analyst to become the face of IT support within the organisation.
If you have a passion for technology and a commitment to delivering exceptional service, this is the perfect role for you!
As a Service Support Analyst, your main mission will be to provide premium on-site IT and telecommunications support to meet the evolving needs of TMR and our partner agencies.
Your day-to-day tasks will be crucial for the smooth operation of our department.
Key Responsibilities: Offer expert first and second level ICT support conforming to our SOE and Standard Desktop guidelines, including specialised VIP support for senior leadership.Provide insightful ICT related advice and manage assets effectively, liaising with internal and external providers to coordinate ICT services and supplies.Foster lasting relationships with customers and stakeholders, understanding their needs to help maximise the use of ICT for business enhancement.Maintain strong connections with technical and business support teams to deliver collaborative, customer-oriented solutions.Utilise your stellar communication and interpersonal skills to keep abreast of the department's activities, understand the ICT landscape, and stay updated on IT trends.What You Need to Succeed: A valid 'C' class driver's licence is essential for regular on-site support obligations.Experience with moving and handling IT equipment, adhering to safe handling practices.Hands-on experience with Microsoft operating systems, applications, and services is a must.A background in delivering high-calibre customer service is highly desirable.Capable of teamwork and a collaborative approach in a dynamic environment.Availability to work on-site and ability to travel within the state to meet business demands.We Value: Proactive problem-solving and an eagerness to learn.The ability to multitask and manage time effectively in a fast-paced setting.A customer-focused mindset, ready to go above and beyond to resolve issues and improve user experiences.Applications to remain current for 12 months. Job Ad Reference: QLD/604517/24
Closing Date: Friday, 29 November 2024
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