Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work. Job Description Are you a passionate leader with a strong technical background? We are seeking a dynamic Service Supervisor to join our team in Melbourne and drive exceptional customer satisfaction across the VIC region. In this pivotal role, you will lead and mentor a team of dedicated technicians and warranty agents, ensuring the delivery of outstanding service while maintaining our company's stellar reputation. Your hands-on approach will be essential as you balance your leadership responsibilities with direct involvement in the field. Key Responsibilities: Perform warranty service on Temperzone and Hitachi products in a timely manner. Coordinating service calls, assigning technicians, and prioritising tasks. Building and maintaining strong customer relationships. Provide start-up assistance for new installations. Lead and mentor technicians and apprentices. Ensure the highest quality workmanship for all service and repair jobs. Participate in training and development programs. Join our team to play a crucial role in maintaining our high standards of customer care and technical support. Apply today! Qualifications Excellent problem-solving skills Troubleshooting and Diagnostic ability to ensure effective resolution of problems Commitment to customer satisfaction Refrigeration/Air Conditioning Trade Certificate Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines Refrigeration/Air Conditioning Supervisors Licence (if applicable) Additional Information We offer a competitive salary Employee Assistance Program – free counselling and wellbeing support Career growth and stability working for a successful privately owned company How to Apply Follow the steps which takes you to our external link to answer a few brief questions. The successful candidate must undergo a pre-employment medical examination and complete a national police check. Only applicants with the right to work in Australia will be considered. #J-18808-Ljbffr