Service Owner

Job Description Permanent career opportunity.
Location – Sydney.
Dynamic and forward-thinking team culture.
How will I help? Data Platforms CBB - Consumer Finance & Cash & Transactional Banking is a team of data experts and professionals dedicated to building game-changing data capabilities for Westpac Group and shaping the future of banking. We understand the big picture and focus on and deliver initiatives that will significantly and positively impact the Westpac Group.
Westpac Group has a significant transformation agenda over the next few years, and we are committed to contributing meaningfully and impactfully. The Group operates within a complex Information Technology environment that must adapt to the rapidly changing needs of our customers and employees, the evolving Data & Technology landscape, and regulatory and statutory requirements.
Our team plays a crucial role in navigating these complexities and delivering effective solutions. We ensure that the Group remains agile and responsive, enabling us to meet these challenges head-on and deliver on our strategic objectives.
Our mission is to help business units deliver value to the bank, customers, and shareholders by providing the data products and services necessary to achieve strategic outcomes. Additionally, we support the broader data science and analytics community in unlocking the full potential of data and analytics.
The Service Owner bridges key stakeholders and our Data Platforms' technical teams. It focuses on relationship building, driving change through technology and data solutions, resilience, and a can-do attitude. You will work daily with your agile team and business stakeholders to ensure your team delivers business and customer value aligned with the overall strategy and project objectives.
Projects and changes focus on Westpac's next-generation technology capabilities, including data analytics, platform development, software development, specialized application development, systems, and processes. As a Service Owner, you guide the technical team to stay focused on business objectives while helping stakeholders understand the project journey and complexities. While an interest in technology is beneficial, the role requires data and delivery experience, whether from analytics or engineering.
The Service Owner leads the delivery of program epics and initiatives, leading a scrum of engineers and data experts. Growth opportunities include taking ownership of data products envisioned and developed by the team. You will partner with business stakeholders to create a shared vision and strategy, propose ideas, influence customer outcomes, and champion data/business value. Leading squads to deliver data-related epics, you will support strategic initiatives such as UNITE .
Key duties: Proactively engage business stakeholders to understand quarterly and annual strategy and objectives to build and align on a product roadmap that transforms the strategy into an actionable and outcomes-based plan. Responsible for end-to-end delivery defined by a clear roadmap and track and report on success metrics. Work with relevant members of scrum teams to steer the team towards developing the "right thing" at the "right time", while the engineering teams remain accountable for "solutions" and developing things the "right way". Inspire the scrum team with the product vision and a sense of purpose and continuously deploy incremental customer value. Translate the requirements into value-driven features and stories that deliver outcomes to the business. Define and track key organisational and business outcomes + value and health metrics. Define clear release and sprint goals, own, maintain and prioritise the product backlog while focusing on delivering the maximum value aligned with product strategy. Empower the team to be self-organised by being a leader and member of the team at the same time. Work closely with the Scrum Master to remove team impediments & lead by example. Provide thought leadership in the Service Owner and Product Owner domain and participate in communities of practice. Promote the organisational conversation regarding the use of data and insights to achieve customer-centric outcomes and realise business opportunities. Align delivery, mindset, and culture with Westpac's Purpose, Values, and Behaviours. Orient team and delivery to align with our strategic priorities. Ask both "can we", and "should we" with personal and team accountability and conviction. What's in it for me? You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need? Experienced professional who is intrigued by what data is and passionate about the value it can bring. Experience in leading data platform delivery on Azure, AWS, or GCP technologies. Solid understanding of data governance and program governance. You are a go-getter who likes to make things happen. An open mindset to feedback and new ideas with an ability to think creatively and thrive in a fast-paced, dynamic, and sometimes ambiguous work environment. Ability to multi-task with conflicting priorities. Ability to manage multiple scrum teams, programs and initiatives in parallel. Ability to logically work using a structured approach to prioritise initiatives across multiple stakeholders. You take a collaborative approach to work and have excellent stakeholder management skills. Solid experience in an Agile environment, leading distributed teams and working with people covering a diverse range of styles, personalities, skills, and experiences. Experience with JIRA and Confluence. Exposure (or a genuine interest) in data technologies. Familiarity and keen interest in the latest developments in the world of data and AI. Bonus Points … Bring plenty of kindness, empathy, enthusiasm, and a bit of humour to the role! Any previous experience with heavy involvement in technology projects in any industry. Ability to confidently talk about data as an asset to the business. Experience leading, driving organisational cultural change, uplifting business mindset, Agile uplift. Experience working in complex or highly regulated industries. Learner Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. Genuinely enthusiastic mindset (any industry background - not limited to financial services). What's it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply? Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email
#J-18808-Ljbffr