Service Owner, Customer Acquisition - 55967 Sydney Full-time permanent Hybrid working model (2 – 3 days on-site) How will I help?
As Service Owner, Customer Acquisition your focus is on leading the development and execution of acquisition and activation strategies to grow quality consumer everyday banking relationships.
You will Lead the "Consumer Originations squad', within the Acquisition & Activation Village, to: Drive Acquisition & Activation of Consumer everyday banking relationships up to 90 days on book Optimise customer journeys utilising digital technologies Manage risks, address pain points and improve customer satisfaction Key Responsibilities: Acquire and convert consumer customers in target segments towards MFI Develop and maintain the current state customer journey from Discover to Start phase by identifying and fixing customer and staff pain points and streamlining the process Generate demand for Everyday banking needs via distinct transaction and deposit propositions and campaigns, collaborating with LOB and Marketing partners.
Provide the best in class digitised experiences to drive acquisition, activation and onboarding across all channels Ensure Customer Engagement (Assisted Channels) can deliver the best customer experience to onboard customers through strong partner engagement and empathising with frontline team issues and opportunities.
Ensure onboarding, origination, and activation policies and processes are fit for purpose to deliver outcomes in strategic target segments Manage acquisition and activation fulfilment platforms to ensure fit for purpose, viability and operability.
Cross channel GTM and engagement development and delivery for new acquisition products Collaborate across the CTB LOB, leveraging insights and expertise to maximise performance and optimise customer experiences.
Proactively identify and manage risks ensuring all policy standards and regulatory requirements are met Coach, develop and support a team of Acquisition and Activation professionals, strengthening skills, performance and employee engagement.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years.
Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.
This includes leave to organise adoptions, surrogacy, and foster care arrangements.
And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
Extensive experience in Customer Acquisition (Marketing & Channel Expertise) with demonstrable outcomes.
Excellent leadership and experience in managing high performing teams, coaching and mentoring.
Customer journey optimisation and change management experience.
Strong digital and technical acumen.
Proven ability to work cross-functionally and collaboratively.
Strategic thinker, with strong analytical skills.
Strong judgement, decision-making skills, planning and written & verbal communication.
Proven ability to guide and influence decision making at GM/GM1 level.
Demonstrated ability to communicate complex ideas and concepts.
What is it like to work there?
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other.
At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path.
Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
Hear from some of our people and their experiences working with us.
How do I apply?
Start here.
Just click on the APPLY or APPLY NOW button.
At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community.
If you're interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds,?people with disability, neurodiverse individuals, and Indigenous Australians to apply.
If you have questions about the recruitment process, please email ******.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ******