Exciting opportunity for Service Officer to join government agency on a contract basis.
Pay Rate: $34.50 per hour
Start Date: ASAP
Duration: Until 20/12/24
Location: Parramatta Square, Sydney
This government department is currently undergoing a SAP upgrade, expanding the volume of support requests handled by our Shared Services Service Desk. We are seeking a dedicated Service Officer to join our dynamic team and assist employees and external stakeholders with payroll and finance inquiries.
Key Responsibilities
Provide phone support and advice on SAP Finance/payroll matters. Promote, support, and guide clients in utilizing self-service options. Follow established procedures and log incidents/requests using ServiceNOW. Deliver exceptional customer experiences by resolving or escalating complex issues promptly. Contribute to ongoing process improvements and knowledge base enhancements.
Skills and Experience Required:
Experience in a transactional or support role within HR/Payroll and/or Finance. Proven track record in phone support and customer-centric service delivery. Strong customer service skills with an empathetic approach to handling complex requests. Excellent communication skills (both verbal and written). Ability to build and maintain effective relationships with stakeholders. Capable of working independently and collaboratively within a team environment.
Why Join Us? You will be part of a supportive team operating from state-of-the-art facilities at Parramatta Square, Sydney. This role offers an attractive hourly rate of $34.50, with an immediate start date and a contract until December 20, 2024.
If you are a proactive professional eager to contribute to a fast-paced environment and meet the qualifications outlined above, we encourage you to apply.
Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.
"Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our Respects to our Brothers & Sisters our Culture & to our Elders past, present & future".
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