PDS - Service Manager Division/Company/Entity:
PDS Australia
Job Title:
PDS Service Manager Location:
Site Specific Location
Department:
AAES PDS Division
Reports to:
AAES Head of Service Operations
Supervisory responsibilities:
Yes
Direct reports:
Status:
Full Time/Part Time:
Full Time 38 hours per week
Work Schedule:
Monday to Friday, span of hours, 06.00 – 18.00
General Summary:
Reporting to the Head of Service Operations you will lead a team of Leading Hands and Service Technicians to deliver exceptional service to our customers and utilise your business acumen to drive continual improvement in our field operations.
Responsibilities: Lead the Leading Hands and Service Technicians by driving the key activities which promote awareness, competency, and expert technical knowledge to achieve the business objectivesOversee the engagement and development of all individuals in the team, driving ongoing personal development and team performanceSupport, coach and develop the Leading Hands and Service Technicians to drive efficiency and competency in their teamsDrive a culture of Health & Safety within the team, including the delivery of on-site audits and safety observations ensuring appropriate H&S training, management and reporting to improve overall metricsWork with the Technical team, Service Managers and Leading Hands and Service Technicians to create a comprehensive training program for existing and new TechniciansDrive improvement in monthly metrics for van stock accuracy and work with Supply Chain and Leading Hands and Service Technicians to ensure vans are stocked effectively to achieve First Time Fix targetsCreate and implement comprehensive Standard Operating Procedures as part of continuous improvement strategy and improve effectiveness and efficiencies through the completion of on-site auditsConduct regular Toolbox meetings, document minutes and display for all to seeDevelop, implement, and manage KPI's and key metrics for business performanceDrive health and safety to achieve compliance requirements including working closely with HR/ WHS on injuries and potential breaches of policiesContinuously monitor sub-contractor use and ensure sub-contractors are engaged effectively and efficiently and foster the relationship. Engage with new subcontractors where necessary to ensure company work demands are filledWork with all streams of the business to ensure policy, process and procedure is current and relevant. Lead or work within teams to improve where necessaryManage and review the workforce capacity planning along with the reviewing of rosters, timesheets, RDO's & annual leave periods etcOther tasks/projects as required from time to time Knowledge, Skills & Abilities Required:
A minimum of 3-4 years' experience in a similar service/operation management roleA good level of business acumen and ability to strategically design operations, communicate and implement within the organisationStrong financial acumen and ability to read and report on revenue, margin, EBIT's, costs etcExperience in the service, building and/or construction industryExperience and understanding of how to manage a large and geographically disparate team whilst achieving objectives is essentialUnderstanding of service business i.e., maintenance processTechnical understanding including product knowledgeAdept with WHS laws and legislationIntermediate to advanced knowledge of Microsoft Office suiteTSM an advantage or other ERP systemsPhysically fit and must have current driver's licenceTime management and working to deadlinesEffective communication and building effective relationshipsWell-developed organizational skills and ability to coordinate paperwork/reporting requirementsEfficient problem solvingMust be service orientated and have a passion for service and customer relations through a hand on approachAbility to drive service efficiencies with Leading Hands and service techniciansAssertive with a positive attitudeFriendly, approachable, and professional phone mannerProven track record of delivering resultsSpeed of thought, prioritisation, and decision-making skillsSense of urgency and ability to work in a changing fast paced environment Key Performance Indicators [KPIs]:
SafetyRevenueContribution MarginCustomer MarginField Operations costsAged WIPStaff EngagementASSA ABLOY compliance training Note: KPI's are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of KPI's introduced.
Key Metric Indicators
ProductivityBillable hoursSub-contractor management Note: Metric's are developed, set, and managed by the organisation. Performance of the organisation may determine changing of the set values or the number of KPI's introduced.
Safety
A Manager has the primary duty of care to ensure the health and safety of workers (including subcontractors) while they are at work in the business or undertaking. They are also responsible for ensuring work carried out does not carry risk to the health and safety of others, along with strict adherence to Safety Management Procedures and Policies
Education:
Required Level:
High School
Other:
Tertiary education or trade certificate is desirable
Additional Information:
Physically fit, able to drive and travel within State.
See attached last page
Confidentiality requirements:
Organisational intellectual propertyCustomer specific informationEmployee specific information To meet organisational, customer and employee requirements.
On-call availability:
As required
Level of budget responsibility:
Service/labour efficiency, productivity, and workmanship standards
See KPIs and as per internal reporting.
Achievement of state budgets and growth/EBIT targets
See KPIs and as per internal reporting.
See KPIs and as per internal reporting.
Compliance to all relevant policies and procedures including Safety
Yes
Note : This job description is not intended to be an all-inclusive list of duties and responsibilities. Rather, it is intended only to describe the general nature of the job. Employee may be expected to perform other related duties as required to meet the ongoing needs of the organisation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
When you join our team, you will have plenty of chances to build a career you can be proud of. While you do, you will help us keep creating a safe, secure and more open world.
Hear their stories from every corner of ASSA ABLOY, and learn how you could build your career with us.
What to expect when you apply to ASSA ABLOY.
Supply ChainStudentWinston Salem, North Carolina, United States Mid-senior levelHead of Statutory Reporting Malkowski Martech#J-18808-Ljbffr
