Service Manager - Rough Sleeping Solutions

Why join Launch Housing Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.
Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity: The Service Manager – Rough Sleeping Solutions is a leadership role within Launch Housing Homelessness Support & Impact portfolio reporting to the Group Manager – Immediate Support and contributes to Launch Housing's aim of ending homelessness.
The experience of rough sleeping and engaging with the homelessness system manifests differently for every person, and it is the role of the rough sleeping solutions services to respond with empathy, skill and understanding, respecting the dignity of each person and ensuring they feel supported during a traumatic and highly stressful time. The Service Manager - Rough Sleeping Solutions is responsible for supporting and integrating a range of proactive and reactive programs including assertive outreach programs and Advance to Zero.
Service Managers at Launch Housing understand the organisational vision and values and lead their teams in translating these into their daily work. They design services that address client needs without compromising on staff safety, taking an entrepreneurial approach to service development. Where possible they encourage staff to work across service barriers for the good of the client and to break down silos within Launch.
They create opportunities to connect with and show care for their staff at all levels and use problems as learning opportunities (coaching people to ensure good performance where needed). They think about the career development of their direct reports and ensure there is strong succession planning for their own role. They role model the Launch Values and ask for feedback from their staff on how they can improve as a manager/leader.
Service Managers embrace change as an opportunity and focus on new opportunities. When managing teams through change, Service Managers give staff a chance to have their feedback heard. They are evidence based and transparent in their decision making when possible – they help staff to understand the "why" behind decision making.
This is a permanent full-time opportunity.
What you'll be doing: Ensuring a consistent, compliant, and best-practice approach to case management and operational practices across all services delivered within health & housing. Supporting the Group Manager – Immediate Support in achieving improvements in Impact Measure 1 – increase in the number of high acuity clients with secure housing. Supporting the Group Manager – Immediate Support in achieving improvements in Impact Measure 3 - Increase in number and percentage of clients who have a positive transition into secure housing. Establishing operational procedures which impact on activities undertaken and outcome. Develop lasting partnerships with values aligned and complementary service providers. Supporting improvement of client outcomes and satisfaction across all rough sleeping services. Report routinely against agreed and established data trends, outcomes, and impacts, ensuring that key data is available to quantify the impact and outcomes of rough sleeping services. Collaborating with external contractors and Corporate Services to ensure effective and efficient operation of rough sleeping services. Supporting the integration of Assertive Outreach and Advance to Zero. What we're looking for (key selection criteria): Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context, and systems. Program or service coordination/management experience within the community and/or public sectors. Demonstrated understanding of the trauma informed leadership approach, and knowledge of harm reduction & recovery-oriented practices, and the impacts of this on client care. Sound people leadership skills, experience in leading/coaching staff and striving for consistency in performance and behaviour. Demonstrated ability to work collaboratively with others towards effective client outcomes. Have a relevant tertiary qualification (desirable). Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. $118,514.35 - $123,460.08 a year
+ Superannuation
+ NFP salary packaging benefits
+ Additional wellbeing leave
Applications will close on 7th November 2024.
How to apply To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
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