Service ManagerChild, Youth and FamiliesChurches of Christ, TownsvillePermanent Full-Time OpportunityImagine a career with Churches of ChristEstablished in 1930, we are one of Australia's largest and most diverse not-for-profit organisations.
Active in the areas of family services, community housing, retirement living, home care, and residential aged care services, we provide care and compassion to vulnerable people at different stages of their life journey.
With over 200 services in more than 100 communities, we positively impact around 45,000 lives a year.Employee Benefits:Relocation Assistance: This position comes with relocation support.
Ideally, the successful candidate will be based in Townsville and travel to Mackay when needed.Salary Sacrifice: As a not-for-profit entity, our employees can package up to $18,549 p.a.
of their taxable income before your income tax is calculated.
Up to $15,900 p.a.
on everyday expenses (such as mortgage payments, rent, groceries, bills, and insurance) plus up to $2,649 p.a.
on meal/entertainment benefits.Annual Leave: Five (5) weeks of annual leave and the ability to purchase more.Grants: For eligible employees to assist in formal study.Discounts: Through our large network of retail partners including JB Hi-Fi, The Good Guys, Goodlife Health Clubs, Bupa Health, and many more.Employee Assistance Program: A work culture that values you.About this roleAs a Service Manager, you will be responsible for managing CYF services, ensuring they meet client needs and operate in line with our values and legislative requirements.
Your leadership will drive service quality and the development of a high-performing team, all while promoting a culture of continuous improvement.This is an exciting opportunity for an experienced leader who is committed to fostering safe and culturally sensitive care based in Townsville with occasional travel to Mackay.
You will work closely with internal and external stakeholders, manage budgets, and contribute to our mission of providing holistic support to vulnerable families and children.What you can bring to the teamService Operations Management: Lead the day-to-day operations of CYF services, ensuring services meet both client needs and organizational requirements.
Address client grievances and identify key support opportunities.Business Development: Prepare business cases, funding applications, proposals, and change management plans.
Actively participate in benchmarking activities and work toward achieving service targets.Stakeholder Engagement: Build and maintain effective relationships with funding bodies, key stakeholders, and partners.
Play an active role in the negotiation of contracts and funding agreements.Financial Management: Prepare and monitor service budgets, ensuring financial targets are met.
Provide regular, accurate financial reporting within organizational timelines.Cultural Inclusivity: Foster a culturally safe and inclusive environment, working closely with Aboriginal and Torres Strait Islander communities, children, and families to break the intergenerational cycle of over-representation in care.Team Leadership: Lead a diverse and motivated team, ensuring alignment with the organization's strategies and fostering a positive workplace culture.Compliance & Safety: Promote and ensure compliance with workplace health and safety standards.
Adhere to relevant legislative and regulatory requirements in all aspects of service delivery.To be suitable for the position, ideally you have:Degree in Social Work, Psychology, Social Sciences, or a related discipline.Strong understanding of financial management systems and budgeting processes.Current driver's license and willingness to travel intrastate periodically.Knowledge of the Sanctuary Model of Care (Desirable).A minimum of 3 years' experience in a management role in social welfare or child protection.Demonstrated ability to identify business development opportunities and improve service delivery.Possess or willingness to obtain:Current National Police Certificate, Working with Children (Blue Card), and other necessary background checks (or willingness to acquire).Current Influenza or ability to obtain.Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety.To applyTo apply for this position please click the Apply Button.
For further information, please contact Kelly Selman on 0438 696 936.We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.Applications will be assessed as they are received.
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