Full time $110,000 – $120,000+Super+Vehicle+Phone+Laptop At Onetrak every day is different! We work across a range of exciting brands and industries. We are looking for an awesome Service Manager who is based at our Mount Gambier branch. About us Onetrak is a business that is very dynamic with a strong family feel that makes it a unique and enjoyable place to work. The company has rapidly grown into a major player in the Australian heavy equipment industry. Home to some of the largest brands within the earthmoving and construction, forestry, material handling and quarry industries, the business offers new and used machine sales, hire equipment, service, and parts. Onetrak was recently judged number-one for the coveted and prestigious Australian Earthmoving Dealership of the Year award Today employing over 100 people across Tasmania, Victoria, Queensland, New South Wales, Western Australia and South Australia, Onetrak prides itself on the quality of its people, carefully chosen from a diverse range of backgrounds within the industry with one common trait – a desire to exceed customer expectations. About the role Reporting to the Regional Manager, your role as Service Manager will see you provide direction and oversight for Onetrak machinery service delivery team and workshop facilities. You will be accountable for the following: Technical Servicing Undertake quality maintenance and repairs of heavy equipment in the workshop and field when required. Preparation of new machines for customer delivery High level of technical expertise and diagnostic skills Quality control. Ensuring apprentices are mentored and safe. Field Service and Workshop Service Teams Holding weekly toolbox meetings and directing the team to daily work programs in conjunction with the service supervisor. Establishing the required performance standards and work quality in conjunction with the service supervisor. Ensuring team skills and behaviours meet required expectations. Setting the team structure and drive recruitment activities to enable growth. Ensure high levels of customer service. Health & Safety Implementing the HSE policy and process within the service delivery and workshop environments. Assessing hazards, risk and implementing mitigation strategies. Conducting incident investigations and managing any required follow up in conjunction with the regional manager. Service Performance Establishing forecasts and performance targets. Assessing performance and providing monthly reports against KPIs. Identifying and implementing business improvement initiatives. Invoicing daily/weekly and controlling the WIP. Managing warranty claims and processes. Managing cash customers. Grow and improve branch. Support technical staff and sales personnel. Promote a good culture. About you Our ideal candidate will be: An experienced service technician knowledgeable in construction/forestry and/or crushing and screening equipment Experience as a hands-on leader of work safety initiatives Great organisational skills and highly motivated with the ability to work with limited supervision A strong work ethic – get the job done and exceed customer expectations Ability to forge strong customer relationships and follow through from enquiry to resolution Ability to comply with company administrative and job management processes to support the service operations. The successful candidate will be offered a competitive package including a fully maintained company vehicle. Interested? For Further info please info please contact Trevor Els - Regional Manager WA/SA - To apply please go to the "Apply" button on SEEK. Date posted 10/1/2024 Onetrak is proud supplier of Tigercat, Hidromek, Striker, Fuchs, Dressta, we also service all makes including Hyundai, Caterpillar, Hitachi, Komatsu, Case, John Deere, Kubota, Volvo, Sennebogen, Liebherr. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? Are you willing to undergo a pre-employment medical check? If you are looking for a reliable distributor of Heavy Equipment that still cares about its customers and aims for high quality outcomes, then Onetrak is the business partner you have been looking for. Established in 2006 Onetrak has rapidly grown into a major supplier of quality equipment within the construction, mining and forest industries of Australia. Today employing over 50 people across the south eastern states of Australia, we strive to provide exceptional customer service levels and set new industry benchmarks. Source: This is an extract from the company's own website. If you are looking for a reliable distributor of Heavy Equipment that still cares about its customers and aims for high quality outcomes, then Onetrak is the business partner you have been looking for. Established in 2006 Onetrak has rapidly grown into a major supplier of quality equipment within the construction, mining and forest industries of Australia. Today employing over 50 people across the south eastern states of Australia, we strive to provide exceptional customer service levels and set new industry benchmarks. Source: This is an extract from the company's own website. Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
