Subaru is seeking a dynamic and experienced Service Manager to join our retail team at Bundoora. You will demonstrate a deep understanding of automotive systems, excellent customer service skills, and the ability to lead a skilled team of technicians.The role, you will:Lead and inspire a team of service professionals to provide exceptional maintenance and repair services.Ensure a customer-centric approach to service, addressing customer inquiries, resolving issues, and exceeding expectations to build lasting relationships.Streamline service operations to maximize efficiency without compromising quality, ensuring timely completion of repairs and maintenance tasks.Mentor and develop service technicians, fostering a culture of continuous learning and improvement.Uphold rigorous quality control standards to maintain the highest level of service for our customers' vehicles.Oversee and manage parts and equipment inventory, optimizing stock to support efficient service operations.Work closely with other departments to enhance overall dealership performance and customer satisfaction.You will:Have previous experience working as a Service Manager (Japanese brands advantageous).Thrive off empowering a team to achieve results which generate revenue above and beyond expectations.Ensure all site processes and ways of working are best practice and in line with company policy and procedures.Demonstrate the ability to work effectively with a sales team to maximize results.Have a resilient and proactive approach to managing challenges and leading in times of ambiguity.Take accountability and ownership to ensure your team are held accountable for the delivery of the core requirements of their role.Show exceptional time management, prioritization, and planning skills to deliver exceptional service to our customers always.Enjoy working in a retail environment.Have a current valid driver's license.We offer:Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.Continuous learning and development to enhance your career prospects and earning potential.If you're ready to take on this exciting leadership role and contribute to the success of Subaru Service, Berwick, APPLY NOW!
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