Are you ready to lead a dedicated team at one of the South West's largest agricultural machinery and tractor dealerships overseeing a busy workshop and mobile servicing division?Southern Forest Machinery is on an exciting growth journey, we are seeking an experienced and passionate Workshop Service Manager to add to our team. If you have a strong foundation in workshop and mechanical knowledge and thrive in a dynamic environment, this role could be the perfect fit for you.About UsSouthern Forest Machinery is renowned for selling market leading brands and providing high-quality service and support for agricultural machinery across the South West. Our clients depend on us to keep their tractors, UTVs, ATVs, and farm machinery running at peak performance, enabling them to meet the demands of their agricultural businesses. We're a family owned business and proudly celebrating 10 years in business.About the RoleAt Southern Forest Machinery, we're not just a dealership, we're a trusted partner in agricultural excellence. As an AGCO dealer, we proudly offer sales and service for top brands like Massey Ferguson, Fendt, Antonio Carraro, and Iseki tractors. Our extensive range of agricultural brands includes McHale, Croplands, Hydralada, and many others, allowing us to meet the unique needs of our community.Our diverse product lineup, featuring CFMoto Quad Bikes, UTVs, Bad Boy Zero Turn Mowers, and more, ensures our workshop is always buzzing with activity. From routine maintenance to diagnostic repairs, our high-demand service area requires a dedicated, experienced Workshop Service Manager to lead our operations and drive our commitment to exceptional service.As our Workshop Service Manager, you will play a critical role in managing our workshop's daily operations. You'll be responsible for leading a skilled team of workshop and service mechanics, scheduling and prioritising repairs, and ensuring that all work is completed on time and to the highest standard. With a busy workshop environment and multiple mobile mechanics covering a large service area, your organisational skills and attention to detail will be key to our continued success.Key ResponsibilitiesTeam Leadership: Lead and support a passionate team of workshop and service mechanics.Job Scheduling & Coordination: Efficiently plan, direct, monitor progress and prioritise workshop jobs to ensure timely completion of all service and repair work. Work collaboratively with parts department for job requirements, restocking and inventory tracking.Customer Communication: Act as the primary point of contact for customers throughout the service journey, providing regular updates to the customer, managing expectations, approval process and delivering a high level of customer satisfaction.Administration: Creation of detailed job cards, ensuring parts ordered and service schedule completion. Timely administration finalisation and invoicing of all jobs completed prior to end of month accounts.Quality & Standards: Maintain exceptional standards for servicing all tractors, UTVs, ATVs, and farm machinery. Resolving servicing issues and improving service methods to increase the service desk's productivity and customer service.Operational Oversight: Ensure all work is performed safely and in compliance with company and regulatory standards.Skills and QualificationsMechanical Knowledge: Prior experience in a workshop or mechanical setting, or a solid understanding of mechanical principles, is essential.Leadership Skills: Proven ability to lead, organise, and motivate a team in a fast-paced, high-demand environment while being a senior leader of our dealership in always promoting our service and quality excellence.Customer Service Expertise: Strong communication skills and a customer-focused approach to service delivery.Organisational Strength: Demonstrated ability to manage multiple priorities and tasks efficiently.Why Join Southern Forest Machinery?Growth & Opportunity: Join us at an exciting time as we expand our service capabilities across the South West.Supportive Team Culture: Work with a dedicated team that values collaboration, quality, and customer satisfaction.Great Team Culture: As a family owned business, we take pride in the care and culture of our business and our valued team. Enjoy barista coffee every morning with our new coffee machine, regular team catch ups and an environment fostering great relationships and enjoyable time at work.Comprehensive Package: Competitive salary and benefits, reflective of experience and industry standards.Ready to Join Our Team?If you're passionate about delivering exceptional service and leading a team to success, we'd love to hear from you! Apply now by submitting your resume and cover letter to ****** or click apply now.
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