Hutcheon and Pearce
Service Manager (Dubbo & Warren)
Dubbo, NSW
Why Join Us:
Certified 'Great Place to Work'
24/25 Industry Competitive Remuneration Participation in the annual-paid Service Management Performance Bonus
Relocation Assistance
available Access to a Fully-Maintained Company Vehicle
(limited personal use) Staff discounts
on John Deere parts, products, toys, and merchandise Receive staff gifts
for Christmas & at our annual All Employee Meeting Make-up pay
on top of government-funded paid parental leave for eligible employees A commitment to a healthy work-life balance Annual uniform and PPE allowance Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program
Access to Toyota Fleet Vehicle discounts
Enjoy exclusive discounts
and cashback
offers through our 'Swag Store' App Progress with ease via John Deere University Pathways
Coaching, counselling and well-being support services through our EAP Provider; Assure
About the Role
The Service Manager is responsible for leading and managing the service department to ensure exceptional service delivery, customer satisfaction, and adherence to the highest technical and safety standards.
This role involves coordinating service activities, managing a team of 32, and fostering a productive work environment.
The Service Manager will work closely with other departments, such as Parts and Sales, to support seamless customer experiences and drive overall business success.
Leadership and Management:
Oversee daily service department operations, ensuring efficient workflow and timely completion of repairs and maintenance.
Lead and mentor your team through ongoing supervision, training, and biannual performance reviews.
Customer Service:
Develop and maintain long-term relationships, and assist in handling customer complaints and inquiries.
Service Operations:
Assist in the management of schedules and work orders.
Ensure the service department maintains accurate records of repairs and warranty claims.
Financial Performance:
Monitor and manage service department budgets.
Track department performance metrics and key performance indicators (KPIs).
Safety and Compliance:
Lead by example, ensuring strict adherence to safety protocols and PPE requirements.
Conduct regular safety audits.
Collaboration and Communication:
Collaborate with the Parts and Sales departments to ensure the availability of required parts and facilitate smooth communication regarding customer needs.
About You
Qualifications & Experience
Trade Qualified:
Agricultural Mechanics, Heavy Diesel, Heavy Commercial or Plant Mechanic preferred
Experience: in service department operations, management, and/or as a Qualified Technician preferred
Skills & Attributes
Capable : A confident leader with a knack for empowering and coaching your team.
Self-motivated:
Highly organised with attention to detail and ability to work independently.
Customer Focused:
Strong communication skills and attention to detail to ensure we exceed our customers' expectations.
Organised : Outstanding time management skills and the ability to prioritise workloads.
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW.
Our team embodies four core values — Community , Innovation , Integrity , and Teamwork .
Want more information?
Contact
or call/text Zara on 0455 884 196.
Apply today to experience the H&P difference!
At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity.
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