Calling all Senior Services Advisors – are you looking to accelerate your career and step-up into a management role? Meltrac has a rare career opportunity – we are seeking a Service Manager to manage the day to day operations of our Terang workshop.
Meltrac is owned by Melbourne Tractors and is one of 4 leading dealerships in Victoria, successfully trading in new and used agricultural and construction machines. We are a family owned dealership with over 35 years of partnering our clients and delivering awesome machines, including New Holland, Kobelco, Merlo and ASVs!
We are offering our new Service Manager a full time role, with a competitive salary (including a monthly bonus system), a company vehicle and a chance to work alongside a young, dynamic team delivering, repairing and servicing our Customer's premium branded machines.
Our new Service Manager reports to the Fixed Operations Manager and will be responsible for:
Providing exceptional customer service Driving performance KPIs of the service team and workshop Building team cohesiveness through coaching, developing, motivating and mentoring the team Scheduling and assigning work to our technicians, ensuring our client's machines are delivered, serviced or repaired on time and to budget Invoicing and closing off repair orders Completing monthly management reports Managing and monitoring workshop inventory, cleanliness and safety standards Being front facing with our loyal customer base Ideally our new Service Manager will be a seasoned Service Advisor (or an experienced Service Manager) with great problem solving and negotiating skills. We are seeking a committed, high performing individual with:
Strong leadership and communication skills Excellent business acumen Proficiency in computers, software and platforms Results driven, "can-do" attitude Our customers are our first priority and you will be operating in a fast paced workshop, prioritising workloads, and providing outstanding customer service and support.
If this job is calling you – send us a cover letter detailing your experience and your resume to ****** by 6th December 2024.
We are an equal opportunity employer and seek to entice and retain employees with a variety of skills, qualifications and competencies. The successful candidate may be required to undertake a police check.
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