Service Manager-Construction Equipment Industry

Service Manage
Job Description:
1?Service Support & Service Management:
a. offer technical support of machines maintenance/repair to dealers and customers;
b.
Track and manage the adaptive improvement and quality improvement of the products;
c. Help dealers/customers to verify the parts No.
and offer technical solutions; d. Manage the service abilities of the dealers, including evaluation and improvement;
e. Service claim order management; Training for dealers: technical training, service training, system operation training etc.
;
2?Supports for machines sales:
a.
Manage the Machine's registration in system;
b.
Delivery training to end customers and customers service visiting;
c. Pay attention to customers' demands for aftersales of machines and collect the service policies of competitors.
3?Other works related to aftersales.
Job qualification:
1?Degree of education:college or above, major in mechanical engineering or related;
2?At least 5 years working experiences in construction equipment industry an be familiar with the CE users in Australia;
3?Have the experience of machines maintenance and repair, wheel loader, excavator, roller, motor grader etc., have the ability to do failure troubleshooting;
4?Good language and expression skills, interpersonal skills and Office software operation skills;
5?Have motor vehicle driving license; driving license or driving skills for loader, excavator, road roller or grader;
6?Can accept the frequent business travel in Australia and occasional business travel to overseas;
7?No criminal record.
Direct Report: Aftersales manager
If about sounds like you, please apply ASAP!
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