Service Manager - Ambulatory and Outpatients Skip to content Service Manager - Ambulatory and Outpatients Full time $57.87 - $61.99 per hour plus 11.5% superannuation Mater Health Brisbane are currently seeking an experienced and dynamic Service Manager to drive efficiency and support service delivery across several key specialties. This position is being offered as permanent full time, 38 hours per week, based at South Brisbane.You will join a team of Service Managers, who work in partnership with nominated specialty Medical Directors to support the strategic direction of the specialty, in line with organisational goals and key performance indicators. The role works collaboratively across all divisions and teams relevant to the patient journey, including outpatients and inpatients, to facilitate a better experience for the patient, increase engagement and satisfaction and maximise revenue opportunities.The position reports to the Director of Operations – Ambulatory & Outpatients (AOPS). In this role you will be a member of the AOPS leadership team, helping to respond to escalations and queries, whilst leading and supporting improvement and change management initiatives across the service.The role of Service Manager will see you drive efficiency and improvement in line with organisation goals and key performance indicators.Responsibilities for the role will include:Optimise access, flow and experience of the patient journey, in collaboration with clinical team and key stakeholders. This includes demand/capacity review and planning, service scheduling (including specialist clinics & theatre allocation), and implementation of evidence-based models of care with consideration to modality, provider and technologyCollate, analyse and report data to improve service and inform strategic direction, in collaboration with clinical team and key stakeholders, including monitoring, review and response of efficiency, quality and safety measuresUse project improvement methodologies to drive continuous improvement, addressing outpatient and surgical reform agendas, including application of SOSIS/GESIS/ESSIS and other guidelines within specialtyParticipate in risk management, safety and quality, and evidence-based practice and research activities that support the provision of quality, cost effective careRelationship management across internal and external stakeholdersAbout youTo be considered for this role, you must have:Tertiary level qualifications in relevant management/project management/quality improvement, or working towards same, with post-graduate qualifications highly regardedPrevious exposure to health care environment at senior levelHigh level written/verbal/non-verbal skills in the areas of influencing/advocacy, negotiation, coaching and consultationStrong leadership skills, effective communication and interpersonal skills, and advanced report/proposal writing skillsCompetence in using electronic information systemsMater is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.We are a leader in healthcare, education and research — and that's because we employ exceptional people. #MAKEYOURMATERMOVEVia salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home payAccess to package meal and entertainment expenses via salary packagingAccess to leading education and professional development via Mater EducationAccess to our Employee Assistance Program and on-site pastoral care teamsDiscounts to local and national business/venues for Dining/Retail/Travel & Accommodation/OtherUnlimited access to a multitude of discounted fitness facilities through Fitness PassportAccess to on-site, discounted parkingDiscounted food and beverage at various campus cafés and coffee venuesApplications close 3rd November 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.A Catholic not-for-profit ministry of Mercy Partners, Mater is guided by the spirit of the Sisters of Mercy who first established Mater in 1906 when they built the first Mater Private Hospital. This was the start of a tradition of care and compassion for the sick and needy that continues to inspire us today.Through our extensive network of hospitals, health centres and related businesses, a nationally accredited education provider and a world-class research institute, we're working together to meet the needs of the community and improve your health and wellbeing.A Catholic not-for-profit ministry of Mercy Partners, Mater is guided by the spirit of the Sisters of Mercy who first established Mater in 1906 when they built the first Mater Private Hospital. This was the start of a tradition of care and compassion for the sick and needy that continues to inspire us today.Through our extensive network of hospitals, health centres and related businesses, a nationally accredited education provider and a world-class research institute, we're working together to meet the needs of the community and improve your health and wellbeing. Perks and benefits Professional development opportunities Salary Packaging Wellbeing resources & Employee Assistance Program Employee Discounts Corporate and environmental sustainability Volunteering and social impact opportunities To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-Ljbffr