Service Management Lead - Service Transition Job no: 926416
Work type: Full-time
Location: Geelong
Service Management Lead – Service Transition Full time, ongoing role Hybrid work environment with flexibility to balance weekly Geelong office based work with hybrid working Competitive circa salary of $153,000 plus superannuation and benefits The opportunity An exciting opportunity exists to join the Service Management Office supporting TAC, WSV and our community of customers as a Service Management Lead - Service Transition.
The Service Transition Lead will form part of the IT Customer Experience Team playing a pivotal role in delivering best in class IT customer experience.
About the Role Reporting into the IT Customer Experience Manager in the Service Management Office you will work closely with other Service Management Specialists across the other core ITIL Practices.
The role will suit persons who are energetic, passionate about IT service management and driving IT customer experience.
A day in the life Sets the organisation's policy for the management of change in live services and test environments.
Measures and monitors adherence to standards and ensures consistent execution of the process across the organisation.
Engages with delivery teams to ensure correct products are produced in a timely fashion.
Identifies the communications and relationship needs of stakeholder groups.
Provides definitive and expert advice in their specialist area.
Consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organisational objectives.
Work closely within the team of five and influence and lead with your specialist knowledge.
What you'll need to succeed Significant previous experience in a similar role within a large, complex organisation.
Highly developed interpersonal, written and verbal skills, with the ability to develop strong working relationships with colleagues at various organisational levels.
Significant experience in managing a complex plan of work and the ability to prioritise work, negotiate and influence stakeholders.
Proven ability to work independently delivering outcomes within appropriate time, quality and budget constraints, while allowing time for unplanned assignments.
Ability to adapt to changing priorities.
Strong customer focus, communicating regularly with all stakeholders, understanding customer's short-and long-term needs.
Expert level capability in developing, maintaining and maturing end-to-end change, release and service transition practises.
Experience in establishing strategic initiatives within the Service Transition Framework to mature overall IT strategy through capturing, reporting on and understanding the transfer of ongoing costs associated with Service Transition to future proof service offerings.
Ready to put care in action?
We'd like to hear from you.
Click apply to submit your Cover Letter and Resume.
If successful, you'll progress to an interview.
All applicants will be advised of the outcome of their application.
For more information, read the attached Position Description or contact Sophie Menner – Shared Services Specialist on for a confidential discussion.
Applications for this role will be accepted up until 11:55pm on Monday 16th September 2024.
If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at If over the phone is better for you, our number is 5225 7500.
A safe place to work We're committed to the health, safety and wellbeing of employees.
This extends to inclusion, diversity and accessibility in our employment practices.
We encourage Aboriginal and Torres Strait Island people, people with disability, men, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.
Child Safety At the TAC we are committed to the safety of children and young people.
For more information regarding our commitment to child safety, please visit our website.
Advertised: 02 Sep 2024 AUS Eastern Standard Time
Applications close: 16 Sep 2024 AUS Eastern Standard Time
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