Service Management Analyst 3 - Change and Release Coordinator Our Service Management team plays an essential role in supporting our client's end users and IT ecosystem.
This role supports a wider IT support team including Service Desk and Field Services and will be responsible for day-to-day Change and Release coordination in a multi-vendor environment.
Unisys is one of Canberra's leading Service Desk providers, supporting a range of clients.
We have multiple openings in a new team for proactive, enthusiastic and technically savvy coordinators.
Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can propel your career in Information Technology.
What success looks like in this role: Is proficient in maintaining positive and beneficial relationships with clients.
Focuses on proactive steps to engage and improve the client experience.
Develops client loyalty and client confidence that results in the continued growth of both the client and the organization.
Proficiently engages in effective two-way communication with individuals and groups.
Organizes thoughts and information, adjusting style according to the audience.
Checks others' understanding and listens to, accepts, and positively responds to feedback.
Creates a positive impression that commands attention and respect.
Has a fundamental understanding of Change, Release and Deployment Management Practices.
Fundamentally understands how the Unisys suite of services and tools provide value to customers.
Demonstrates knowledge of company products, systems and services and their business value.
Ability to articulate product differentiators and competitive advantages.
Your day will include: Attending and contributing to process related meetings such as Daily Operations, Change Advisory Board, and Problem Review Board.
Acting as an escalation path for Service Desk activities and assisting in coordinating and engaging other Service Providers.
Maintaining high standards of written and verbal communications.
Participating in weekly governance meetings.
Creating and executing release plans for Services to the client.
Generating and distributing reports and/or providing dashboards for SIAM Integrator.
Monitoring Changes for completeness for internal support.
Participating in post implementation reviews.
Engaging with internal resources, clients and/or third-party vendors to manage ESM processes.
Adhering to in-scope processes (Service Levels, XLA and/or operational levels) for government clients and strategic partners.
You will be successful in this role if you have: Australian Citizen and Baseline Security Clearance ITIL v4 certification, or ITIL v3 with the ability to obtain ITIL v4.
12 months or more experience in Change or Release Management roles.
Experience with Knowledge Management, Service Request Management and Incident and Problem Management (desired but not required).
Experience within a multi-vendor environment.
Experience working with different levels of stakeholders and clients.
Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Change and Release Coordinator?
What's your expected annual base salary?
Do you hold Australian Security Clearance?
To learn more about Unisys visit us at www.unisys.com .
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