Government - Local (Government & Defence)
The Service Management Analyst role will focus on Service Level Management, Change Management and Major Incident Management.
Performs routine service management duties, includes - Monitoring Changes for completeness for internal support, performing post implementation reviews, reviewing and documenting RCA details for Internal support and performing Standard Change catalogue, problem trending, and Service Request catalogue analysis.
Facilitates process related meetings such as Daily Operations, Change Advisory Board, Problem Review Board, etc. for Regular Clients and Strategic Partners.
Maintains high standards in written and spoken communication and during formal presentations.
Generates and reports on progress against continuous service improvement initiatives.
Identifies potential process improvements and makes appropriate recommendations, including if any project initiatives are required to address these.
Interfaces with internal resources, clients and/or third-party vendors to manage ESM processes daily.
Takes appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels) and compliance issues for Regular Clients and Strategic Partners.
To be successful in this role, the following qualifications and skills are required:
Citizenship and Security Clearance: Must be an Australian Citizen with a Baseline clearance preferred.IT services background in federal/government/public sector is advantageous.
IT services background in federal/government/public sector is advantageous.
ITIL framework knowledge is key.
ITIL 4 certified (minimum Foundation) is good to have.
Strong verbal and written communication skills.
Solid ability to create and document processes.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Service Management Analyst?
Do you hold Australian Security Clearance?
Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Every day, we push the boundaries of what's possible. We go beyond better to unleash real change.
Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.
Because progress is never finished.
To learn more about Unisys visit us at www.unisys.com.
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Every day, we push the boundaries of what's possible. We go beyond better to unleash real change.
Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.
Because progress is never finished.
To learn more about Unisys visit us at www.unisys.com.
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