Company Description Join the team redefining how the world experiences design. Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive. Job Description What you'd be doing in this role As Canva scales, change continues to be part of our DNA. This will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve. About the Team User Voice aims to serve as the link between Canva and its users. Our main goal is to assist and educate our customers by delivering quick, precise, localized, and empowering solutions to any challenges they face while using Canva. Our dedicated Multilingual Team is committed to ensuring that our non-English speaking customers enjoy the same high standard of service as all other users. About the Role As a Service Escalation Expert, we provide exceptional support for users with complex issues, bridging frontline support and other teams. This role enhances user satisfaction and retention through empathy and proactive problem-solving. Collaborating with a diverse team, this role offers insights to improve support processes and user experience, helping us empower the world to design and publish freely. What you'll do (responsibilities) You possess a wealth of experience that highlights your expertise. You have a remarkable ability to master various processes and manage a diverse range of tasks. Drawing on your previous experiences, you approach unique challenges with creative solutions. Your greatest strength lies in enhancing your team's quality, efficiency, and overall performance. You are the driving force behind innovative changes that enhance operations and promote more efficient workflows. What we're looking for You have a real knack for tools and processes, turning your knowledge into smart, data-driven solutions. You ensure team goals align with the organization's bigger picture, improving user experience. You encourage open conversations, appreciate individual differences, and push for good information sharing. You focus on personal growth, help others develop, and provide helpful feedback. Fluent in Spanish and English, both verbal and written. Canva is currently one of Australia's hottest technology startups and has been ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row. We mean it when we say we want to create a workplace that you love coming to. Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work. At Canva, you can be part of a company that is growing rapidly, building a product that users really love. We have two in-house chefs that whip up amazing breakfasts and lunches for the whole team. Being a force for good One of our core values at Canva, "Being a force for good," means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone. We believe that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our diverse community. What's in it for you? Achieving our crazy big goals motivates us to work hard, but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for success in and outside of work. Here's a taste of what's on offer: Equity packages - we want our success to be yours too. Inclusive parental leave policy that supports all parents & carers. An annual Vibe & Thrive allowance to support your wellbeing and social connection. Flexible leave options that empower you to take time to recharge. Check out lifeatcanva.com for more info. Other stuff to know We make hiring decisions based on your experience, skills, and passion. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don't feel like your skills quite match what's listed above, we still want to hear from you! Please note that interviews are conducted virtually. #J-18808-Ljbffr