Corporate Services | Information Technology | Newcastle Permanent full timerole $1,000on call allowance Flexibleleave options and up to 26 weeks paid parentalleave Freedaily breakfast, office drinks and social events Genuinecommitment to diversity and inclusion across thefirm Moreinformation about our HW benefits can be viewed Aboutthe role and team We have anopportunity for a Service Desk Technician to join our InformationTechnology team, to be based in our Newcastle office. As anexperienced Service Desk Technician, you will provide systemssupport nationally and desktop support for the NewcastleOffice. You will also be responsible for coordinating IT forall people moves within the Newcastle office. This roleforms part of our national Information Technology (IT) team. The ITteam at Hall & Wilcox has approximately 17 team membersnationally structured across infrastructure, development,application support, information security and servicedesk. This is ahybrid role with office attendance required a minimum three daysper week. Keyresponsibilities You will beresponsible for: responding to userinquiries by following service desk procedures; provision of supportacross a range of hardware and software, at level 1 and level2; ensuringall user requests are logged in the service desksystem; communication to usersas to the progress of their inquiries from receipt to closureof the call; advisingusers about service desk and operational support facilities andprocedures; ensuringlaptops for Newcastle new starters are properly imaged andtested; ensuringuser accounts for Newcastle new starters are properly createdand profiled on their laptops; identifying and advisingthe Service Delivery Manager of recurrent user inquiries;and involvement in ITprojects. Skills andexperience We are keento hear from candidates with the following skills andexperience: at least2 years of experience as a Service Desk Technician or in asimilar role within a professional servicesenvironment; tertiaryqualification in Information Technology or a relateddiscipline; strongorganisational skills; excellent verbal andwritten communication skills; self-motivated,decisive, with the ability to adapt to change and competingdemands; and abilityto work well independently as well as productively within ateam. Aboutus Hall &Wilcox is a leading independent Australian law firm. We are afirm of over 1000 people, including around 130 partners, deliveringoutstanding legal services to corporate, public sector and privateclients, both Australian-based and those offshore doing business inAustralia. Our purpose is to enable our clients, our people and ourcommunities to thrive. Some of ourrecent awards and citations include: Law Firmof the Year at the 2022 and 2023 Lawyers Weekly Australian LawAwards Law Firmof the Year (101-500 Lawyers) and Diversity Initiative of theYear at the 2022 Australasian Law Awards Rankedfourth in the Lawyers Weekly Top 25 Attraction Firms for 2023and 2024 Employerof Choice Gender Equality citation from the Workplace GenderEquality Agency (WGEA) for 2021, 2022 and 2023 Best Lawand Related Services Firm ($100m-$200m revenue) and BestProfessional Services Firm ($100m-$200m revenue) at the 2023Client Choice Awards Ourculture We are knownfor having a great culture that is warm and welcoming, progressive,inclusive and supportive, and that is underpinned by our enduringvalues - known as Hallmarks . We are alsorenowned for SmarterLaw , which means we look beyond the statusquo to think differently and find solutions that are betterand faster. At Hall &Wilcox, we promote a workplace that actively seeks to include,welcome and value unique contributions of all people. We encourageapplications from candidates of all cultural backgrounds, includingAboriginal and Torres Strait Islander candidates. For moreinformation about Hall & Wilcox please visit our website. Please clickapply to submit an application. We arecommitted to being inclusive, and to supporting candidates withdisability so that every candidate is offered a fair, equitable andsupportive recruitment experience. If you require any support tocomplete your application, have any questions or would like to havea confidential discussion, please contact Lauren Parrant, SeniorPeople & Culture Advisor on This vacancyis being managed directly by the Hall & Wilcox TalentAcquisition / People & Culture team. We will contact ourpreferred agency partners should we require anyassistance. #J-18808-Ljbffr
