We're on the lookout for Customer Service Representatives to join our Darwin team, playing part in delivering Kinetic IT's award-winning customer service. You will be the first point of contact for our users seeking assistance over the phone or via email.
CBD based office24/7 rotating roster – you will receive a 25% loading on top of your salaryAll training will be providedIf you were here yesterday, these are some of the things you would be involved in: Providing exceptional customer serviceRemotely troubleshooting and resolving technical issuesLogging jobs and escalating to cross-functional teamsCollaborating with other vendors and service providersPublishing and reviewing knowledge-based articles.Keen to get involved? You'll just need some of the following: Experience in a customer-centric roleTop-notch communication skills - both verbal and writtenPassion for working in a collaborative teamAbility to stay cool, even when under pressureExperience working in a call-centre environment (desirable but not essential)Clearance requirements Australian citizenship to obtain NT Police Criminal History CheckAbility to obtain National Police Clearance & Working With Children CheckAbility to work a 24/7 roster – you will receive a 25% loading on top of your salaryThe Kinetic IT Difference At Kinetic IT, we pride ourselves on being a 100% Australian-owned organisation and delivering exceptional service that exceeds our customers' expectations. With over 1400 amazing crew across Australia, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.
Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year PartyVendor Exam Support, ITIL 4 Training, Free access to a training platformDedicated professional development reviews every 6 months, with monthly follow upsAn open and supportive culture where we respect all people and individuals, and everyone has a voiceAbout Kinetic IT We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our 1,400+ amazing crew come to Kinetic IT not just to work but be challenged, grow and be part of something bigger.
Check us out at kineticit.com.au
How to apply First, check out our website Kineticit.com.au. If you like what you see then, click on the SEEK 'Apply Now' button or contact us on ****** and quote: [NT - SCT].
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