Service Desk Team LeaderCommonwealth Bank of Australia, Sydney, Australia
See yourself in the team
End User Experience (EUX) builds, runs, and monitors some of the Group's largest platforms and systems. The role we play and the work we do empower our people to achieve more and provide our customers with better outcomes.
Joining EUX means you'll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We're focused on providing the latest tools, technology, and resources to enhance the way our teams work together.
Do work that matters
In this role, you will manage a team of agents, assisting them with the technical aspects of their calls, tickets, and general user interactions. If you're ready to embark on a rewarding journey where your technical expertise meets exceptional customer care, we want to hear from you!
To be successful in this role, some of the broad roles and responsibilities may include: Ability to communicate with empathy, efficiency, and accuracy will be invaluable in this role.Ability to support staff in a timely manner and provide troubleshooting steps or identify pathways to progress.Identify skill and knowledge gaps within your team and take appropriate steps to uplift and upskill staff.Balance your workload between team support and admin/project work to implement shift-left initiatives in a practical manner.We're interested in hearing from people who possess the following: Strong technical knowledge of operating systems, software applications, and hardware components.Strong leadership characteristics with the ability to inspire a team and lead by example.Understand risk culture and ability to adapt to the group's risk appetite.Clear verbal & written communication, including the ability to explain complex technical concepts in a clear, user-friendly manner.Proven de-escalation tactics and conflict resolution skills with real examples.Working with us
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements, and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 10/11/2024
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