Work in an environment that offers:A dynamic and growing health service that embraces new technologiesAn opportunity to work with a leading regional health service5 weeks annual leaveThe PositionPosition Title: Service Desk OfficerClassification: HS1 - HS21 (Based on experience, less experienced and current IT student candidates will be considered)Salary per fortnight (exc. super): $2,247.80 - $2,568.00Hours per fortnight: 76 or 80 with an ADO every 4 weeksEmployment Status: Ongoing Full TimeClosing Date: 29/12/2024The Service Desk Officer, reporting to the Support Services Manager, will be the first point of contact for all IT-related support requests, responsible for triaging, diagnosing, and resolving issues. Key responsibilities include handling a wide range of Service Desk activities within the IT Services Department, managing and owning incidents and service requests, and maintaining clear communication with stakeholders by providing regular updates. The role will also involve assisting with the documentation of solutions, as well as contributing to the development of policies, procedures, and other IT-related projects as needed.Working with Bendigo HealthBendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the onboarding process.Your New DivisionThe Digital Services Division is charged with delivering technology solutions that deliver on our vision. As well as responsibility for the mainstream ICT services and support, the division encompasses Research and Development, Innovation, ePR project, Project Management Office, Clinical Analytics and associated resources including the Chief Clinical Information Officers.Bendigo RegionBendigo is one of Victoria's largest regional cities making it a great city to live and work in. Bendigo provides services for the region's population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.Interested?We'd love to hear from you! Please ensure that you attach a cover letter and an up-to-date copy of your resume.Need more information? Please contact Jason Leerson, Manager Support Services on (03) 5454 8470 for a confidential discussion.Diversity and InclusionBendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.
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