Salary: Generous Salary + Annual Performance ReviewsAbout The RoleAuswide Bank is looking for a dynamic and motivated Service Desk Officer to join their expanding well-established Bundaberg based IT team.This role will see you utilise your strong ITIL expertise to support the Bank's Service Desk Team, while providing technical and system solutions to the Bank's end users. We are looking for someone with a customer focused approach that is a great team player. You will be an effective communicator with strong interpersonal skills and not afraid to roll up your sleeves to get the job done.Please note, this role does have the potential to be called in for any out of hours scheduled and unscheduled duties.Key ResponsibilitiesAs well as ensuring smooth operations within the IT Business Unit you will also be expected to be responsible for the following:Follow directions from IT management, in particular the Service Desk LeadWork efficiently and strive to complete assigned tasks and duties accurately, completely and by designated deadlines for both the Service Desk Team and external partiesProtect the company's reputation, image and commercial confidentialityProvide exceptional customer service and continually strive to exceed Auswide Bank's expected exceptional customer service standardsContribute to the Service Desk Team efficiently and participate in any problem-solving initiatives as well as having an innovation to enhance the organisations capabilitiesEnsure all allocated duties are completed to Auswide Bank's Policy & Procedures guidelines along with any applicable laws/legislationsComplete and participate in any required trainingMeet all physical and data security and privacy obligations including the confidentiality of passwords and other relevant security measuresWhat you'll bring to the tableAlong with your excellent problem solving & time management skills, you will also need to bring the following:Have the ability to identify the need to delegate or escalate tasks, where necessaryClearly convey ideas, updates, and challenges to both team members as well as the departments within Auswide BankEnsure that all aspects of a task are completed accurately, without overlooking critical components whilst having the ability to make informed decisions under pressure or with limited informationBe self-motivated and able to work well within the Service Desk team, offering support, sharing knowledge and contributing to the team's goals as well as being able to work independently to complete necessary tasksBe available for any out of hours scheduled or unscheduled dutiesA desire to grow and develop within Auswide BankExperience in being a user and promoter of technology - working knowledge in using different digital channels will be an advantageRelevant tertiary and industry qualifications (e.g. ITIL certification) will be highly regarded.BenefitsAs a part of Auswide Bank, you will enjoy:(4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff*(2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the communityPaid Parental Leave for all eligible primary and secondary caregiversEmployee Assistance Program (EAP) and various Health & Wellbeing programsBank Staff Share Plan options and Years of Service Recognition programAn extensive range of discounts and benefits associated with the Bank's financial productsDiscounts with various business partnersA complete range of generously subsidised corporate uniformsAbout Auswide BankEstablished in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.Apply Now!This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
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