About The Role Auswide Bank is looking for a dynamic and motivated Service Desk Officer to join their expanding well-established Bundaberg based IT team.
This role will see you utilise your strong ITIL expertise to support the Bank's Service Desk Team, while providing technical and system solutions to the Bank's end users.
We are looking for someone with a customer focused approach that is a great team player.
You will be an effective communicator with strong interpersonal skills and not afraid to roll up your sleeves to get the job done.
Please note, this role does have the potential to be called in for any out of hours scheduled and unscheduled duties.
Key Responsibilities As well as ensuring smooth operations within the IT Business Unit you will also be expected to be responsible for the following Follow directions from IT management, in particular the Service Desk Lead Work efficiently and strive to complete assigned tasks and duties accurately, completely and by designated deadlines for both the Service Desk Team and external parties Protect the company's reputation, image and commercial confidentiality Provide exceptional customer service and continually strive to exceed Auswide Bank's expected exceptional customer service standards Contribute to the Service Desk Team efficiently and participate in any problem-solving initiatives as well as having an innovation to enhance the organisations capabilities Ensure all allocated duties are completed to Auswide Bank's Policy & Procedures guidelines along with any applicable laws/legislations Complete and participate in any required training Meet all physical and data security and privacy obligations including the confidentiality of passwords and other relevant security measures What you'll bring to the table Along with your excellent problem solving & time management skills, you will also need to bring the following Have the ability to identify the need to delegate or escalate tasks, where necessary Clearly convey ideas, updates, and challenges to both team members as well as the departments within Auswide Bank Ensure that all aspects of a task are completed accurately, without overlooking critical components whilst having the ability to make informed decisions under pressure or with limited information Be self-motivated and able to work well within the Service Desk team, offering support, sharing knowledge and contributing to the team's goals as well as being able to work independently to complete necessary tasks Be available for any out of hours scheduled or unscheduled duties A desire to grow and develop within Auswide Bank Experience in being a user and promoter of technology - working knowledge in using different digital channels will be an advantage Relevant tertiary and industry qualifications (e.g.
ITIL certification) will be highly regarded.
Our Perks & Benefits (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff* (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community Paid Parental Leave for all eligible primary and secondary caregivers Employee Assistance Program (EAP) and various Health & Wellbeing programs Bank Staff Share Plan options and Years of Service Recognition program An extensive range of discounts and benefits associated with the Bank's financial products Discounts with various business partners A complete range of generously subsidised corporate uniforms About Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.
Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland.
We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
Apply Now!
This is an exciting opportunity which has become available in our Bundaberg Head Office.
If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.