About The Role Auswide Bank is looking for a dynamic and motivated Service Desk Lead to join their expanding Bundaberg based IT team. This role will see you utilise your strong ITIL expertise to inspire and further develop the Bank's Service Desk team, while providing technical and system solutions to the Bank's end users. We are looking for someone with a customer focused approach that is a great team player. You will be an effective communicator with strong interpersonal skills and not afraid to roll up your sleeves to get the job done. Please note, this role does have the potential to be called in for any out of hours scheduled and unscheduled duties. Key Responsibilities: Oversee the daily operations of the Service Desk Plan and prioritise work systematically to minimise backlogs Provide specific technical & system support to the Bank's end users Maintaining an SOE including laptops, desktops and mobile phones Configure, install, test and maintain network equipment, as required Repair hardware faults and software configuration issues and escalate, where required, in a timely manner Manage hardware and software warranties and maintenance schedules Collaborate with vendors and contractors on various hardware and system platforms Deliver IT training to end users, on existing and new hardware and software technologies, where required Assist with the attainment of various system SLA's and recovery planning, where required About You As well as having excellent problem solving & time management skills, you will also need to: Be a forward thinker Possess a strong understanding of ITIL aligned incident and service request management Have the ability to identify the need to delegate or escalate tasks, where necessary Be self motivated and able to work efficiently & effectively, both independently and within a team Be available for any out of hours scheduled or unscheduled duties A desire to grow and develop within Auswide Bank Relevant tertiary and industry qualifications (e.g. ITIL certification) will be highly regarded. About Our Benefits (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff* (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community Employee Assistance Program (EAP) and various Health & Wellbeing programs Bank Staff Share Plan options and Years of Service Recognition program An extensive range of discounts and benefits associated with the Bank's financial products Discounts with various business partners A complete range of generously subsidised corporate uniforms About Auswide Bank Established in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big bans and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services - making lives easier. Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it's the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate We encourage people from different backgrounds to apply, including Aboriginal and Tores Strait Islander people, people from different cultural backgrounds and people with disabilities. How to apply This is an exciting opportunity which has become available in our Bundaberg Head Office. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today! The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.
