Fantastic opportunity with the fast-growing market leader in our industry• Great culture, which is supportive, fun and friendly• Award winning Microsoft Gold Certified Partner• Culture that promotes personal and professional development*Please note this is a fixed term opportunity of 9-12 months*At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in digitising healthcare!What's the opportunity?The Aged Care industry is one of the fastest growing in Australia, and Telstra Health is Australia's leading provider of care, clinical & medication management software and IT solutions. Here is a fantastic opportunity to join a leading organisation in a fast-paced industry. Telstra Health is innovative when developing aged care and health information systems. Solutions supported by web-based applications and mobility technology break the model of care delivery and have been embraced by Australia's largest aged care providers.The role forms part of the deployment and support team which is responsible for implementing and maintaining the technical infrastructures that support client installations and services.Key Responsibilities:You will assist in the operational support of the systems and applications used by our client, including:Provide phone, email and remote support for clients who have Level 1 support and general product queries.Logging calls and liaising with various other Telstra Health team members (i.e. Senior Support to resolve issues)Manage all incidents and requests in our call management systemFollowing through on escalated cases, chasing for responses where requiredCommunicate case status and progress back to the end user in a timely mannerCall clients and respond to emails with appropriate and accurate solutions within the agreed service levelTroubleshooting Level 1 Support issuesEngage in weekly, fortnightly or monthly meetings with clientsProducing documentation for client instructionAbout you:You may have recently finished your IT qualification or have some experience in providing technical customer support. You will work well in a team environment, collaborating well with colleagues and customers. You will be looking for a role where you can use your skills and aptitude to help maintain high customer satisfaction levels.Required Skills and Experience:Tertiary qualification in ITExperience in a Customer Service skills an asset in Call Centre/helpdesk environmentPragmatic but detail oriented, and ability to be able to quickly prioritise actionsWell-developed communication and interpersonal skillsExperience with Case Management systemExperience in technology/development environmentDesirable:Experience using IIS and SQLExperience in Health, Aged Care, and Community Care or Nursing sectorWhy join Telstra Health:We believe that flexibility is not a 'perk', it's how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.Join us if you find change, a fast-paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!And it doesn't stop there…Avenues for growth and stepping into other roles.30% discount on Telstra services including home broadband and post-paid mobiles.Free 24/7 professional and confidential support for you and your family through EAPEmployee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and moreMultiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on ****** will be assessed and shortlisted as they are received so apply today!We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.Learn more about how Telstra Health is improving lives through digitally-enabled care here.
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