Nous is a great place to work… Nous Group is an international management consultancy with over 750 people working across Australia and New Zealand, the UK, Ireland, and Canada. We are a values-based organisation that is inspired and determined to improve people's lives in significant ways. Working in unique, cross-disciplinary teams, we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.
Nous Group is proud to be recognised as a Great Place to Work in the UK, Canada, and Australia, reflecting our expanding global influence and success. Nous consistently garners accolades as an exceptional workplace through various competitive reviews. We've been acknowledged as one of LinkedIn's Top Companies for career growth in Australia and have been awarded Best Management Consulting Firm by the Australian Financial Review on multiple occasions.
As a Service Desk and Application Support Specialist, you will have the opportunity to take ownership of IT support and application troubleshooting in a role that offers direct engagement with users and autonomy in resolving issues. You will support our Perth office, the East Coast of Australia, Darwin, and London, helping users in a hands-on capacity.
As this position is supporting the Perth office, you will be required to be in the office 5 days a week.
You are: Passionate about IT support and eager to move beyond traditional phone-based roles into a more hands-on, engaging environment. Someone who enjoys owning your domain by taking responsibility for closing tickets and interacting directly with end users. Technically inclined with experience in IT support and a strong foundation in the Microsoft stack (Active Directory, Entra ID). Someone who thrives in a collaborative environment, values teamwork, and seeks an opportunity to learn and grow. Keen to be part of a supportive and innovative team culture where professional development is encouraged. And the practical experience: Experience in a Service Desk or IT Support role, with a focus on providing technical support and solving problems. Understanding of application support, including resolving basic issues with systems like CRM, SharePoint, or HRIS. Experience with Active Directory and Entra ID (Azure Active Directory) for user account management. Hands-on experience with hardware management, including setup and troubleshooting of IT equipment (laptops, desktops, peripherals). What we offer: A dynamic and hands-on role where you'll be the go-to person for IT support and application issues in the Perth office. Opportunities to learn and develop in both Service Desk and Application Support, gaining exposure to a range of technologies and systems. A supportive team environment and great culture where your growth and development are a priority. Competitive salary and benefits package, plus the chance to work onsite and directly engage with end users. Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.
To apply for this role, you must have Australian Permanent Residency or the right to work in Australia.
If you're successful in the recruitment process, you'll be required to undertake background screening prior to your commencement at Nous.
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