Service Desk | Local Council Your new companyAdynamic and progressive council committed to delivering high-quality servicesto their community. They pride themselves on fostering a supportive andinclusive work environment where innovation and collaboration are encourageYour new roleAs a Service Desk Officer, youwill be the first point of contact for users of council systems, ensuringproduct performance and handling minor technical issues. Your keyresponsibilities will include:Answering service desk calls asper approved protocol.Providing level 1 service desksupport and level 2 desktop support to users.Managing set-up activities forIT devices and systems, monitoring their performance to prevent service loss.Installing and connectingsystem hardware or new software, performing system diagnostics.Repairing and correctingmalfunctions as necessary, in line with troubleshooting and maintenance roles.Modifying or updating hardwareor software assets as required.Supporting the Team Leader andIT staff to maintain customer satisfaction and service delivery credibility.Advising on improvements inoperating procedures and systems, including IT hardware, network, and softwareupgrades.Creating and maintainingsupport documentation to assist in restoring services and reducing the impactof unplanned outages.Communicating regularly withthe Service Management team to ensure user expectations are met and servicestandards are exceeded.Referring unresolved calls tosystem administrators.What you'll need to succeedTo be successful in this role,you will need:Considerable technical abilityto handle minor problems.Responsibility for the safetyand security of IT plant and equipment, as well as the WHS of the business.Strong communication skills toliaise effectively with users and the Service Management team.Ability to provide support andadvice to maintain customer satisfaction.Experience in creating andmaintaining support documentation.Capability to deliver ITprojects and ensure their timely completion.Commitment to achieving highwork standards and meeting response schedulesWhat you'll get in returnIn return, you will be part ofa supportive and innovative team within a forward-thinking council. You willhave the opportunity to work on diverse projects, contribute to the improvementof council systems, and develop your technical skills in a collaborativeenvironment. Additionally, you will receive:Competitive salary andbenefits.Opportunities for professionaldevelopment and career progression.A positive and inclusiveworkplace culture.The chance to make a meaningfulimpact on the community.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#2898118 At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years' experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do. Drawing on knowledge that's unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today's fast paced world of work, we'll help you make the right decisions for tomorrow. Looking for the right role for you? At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we're by your side, every step of the way. Whether you're seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition. Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you. Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today.
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