Service Desk Analyst (L1 & L2) Hybrid work environment6-month contract with potential extensionsCheltenham Location
Green Light is a growing consulting organisation known for its work in Telecommunications and System Integration Services organisations. We have a requirement with our client partner for Service Desk Analyst join their team on a 6-month contract with potential extensions Responsibilities: Provide exceptional Level 1 technical support to end-users, resolving issues efficiently and effectively.Handle Level 2 support tasks as needed, demonstrating advanced troubleshooting skills.Utilize knowledge of Microsoft technologies to assist with software and hardware issues.Perform basic network troubleshooting to ensure connectivity and performance.Support on-premises Windows environments, particularly those running on VMware.Maintain accurate records of support requests and resolutions using our ticketing system.Collaborate with other IT team members to escalate and resolve complex issues.Occasionally assist on-site, requiring a valid driver's license and access to a car. Requirements: Proven experience in a Service Desk or similar technical support role.Strong customer service skills with a focus on user satisfaction.Proficiency in Microsoft technologies (Windows OS, Office Suite, etc.).Basic understanding of networking principles and troubleshooting.Experience with VMware and on-premises Windows environments.Ability to work independently and remotely, with occasional on-site support.Valid driver's license and access to a car for on-site assistance.Certifications in relevant technologies (e.g., Microsoft Certified, VMware Certified) are preferred.Comfortable with split shift patterns (e.g., 4 hours AM and 4 hours PM) How to apply
Click "apply" or email your application to Stephen ([email protected]) for a confidential discussion with Green Light Worldwide