Service Desk Analyst

Job Description Our Federal Government Department client is seeking to bolster their Service Desk team with the addition of a number of Service Desk Analysts, initially the term will be starting ASAP until 30 June 2024.
The Service desk is the primary point of contact for all IT issues within the Department, essentially the voice and face of IT for the majority of users.
As a Service Desk Analyst you will be responsible for; Assisting with Incident management and request fulfilment for PM&C and portfolio agency staff.
Address and resolve basic incidents and requests received via phone, email and our ticketing systems Basic user training Application Support Successful applicants will need to demonstrate the following skills and experience; A passion for delivering excellent customer service Strong problem solving and troubleshooting skills with good attention to detail Excellent verbal and written communication skills Ability to work collaboratively within and across teams Ability to multi-task and manage priorities Security Clearance requirement: Minimum active Baseline clearance with the ability to gain an NV1 clearance.
To discuss this role and your suitability please contact Jeff or Shakira in our Canberra office on 02 6257 8888 or apply today.