Monday, 9 September 2024 Looking for a Modern Workplace/Service Desk Analyst with excellent customer service skills to provide support to our customers.
You will provide technical assistance and troubleshoot issues in person, over the phone, and electronically.
Responsibilities Act as a customer advocate.
Respond promptly to requests for technical assistance in person, via phone, or electronically.
Diagnose and resolve technical hardware and software issues, support remote users.
Identify and effectively prioritize situations requiring urgent attention.
Research solutions using available information resources.
Advise users on appropriate action, educate users if required.
Follow standard Level 1 and 2 service desk procedures.
Escalate to 3rd level if necessary.
Install and support user licensing such as Azure AD, M365 & Office365, MS Teams, SNOW, corporate apps, and configure web gateways.
Maintain accurate inventory of all hardware and software resources and parts.
Administer ITSM software.
Track and route problems and requests and document resolutions.
Stay current with system information, changes, and updates.
Guide users with simple, step-by-step instructions both on the phone and via remote technologies.
Provide permissions for mailboxes/calendars, create and disable AD Accounts & update DL, provide network drive permissions.
Maintain excellent communication with all end users and other members of the technology department.
The ideal candidate: Experience in an IT service desk, including configuration, troubleshooting of Windows and i OS device hardware and software, in a networked environment.
Experience with as much of the following as possible: Microsoft Office365, Teams, Share Point, One Drive, Exchange, AD & Outlook, Autopilot –Intune, SCCM/SOE, TCP/IP networking, and related network services, hardware configuration, desktops, laptops, printers & mobile devices, Windows, Linux, Hyper V, Wi-Fi-enabled devices, KQL, SQL scripting, Backup systems and software, Service Now, Nagios.
Will have excellent communication, customer service, problem resolution and decision-making skills along with a desire to learn new technology and advance in a high-tech, consulting firm.
Business acumen and the ability to understand financial implications of their role, for the client and for LAB3.
What's in it for you? Become part of Australasia's largest Azure engineering practice that focuses on cutting-edge tech and innovation.
Be part of a company that is leading the way in specialized areas and partnering on high-profile client projects.
Work with a 13-time Gold, 7-time Microsoft Advanced Specialization & 5-time Microsoft Solutions Partner.
You only get to this level with the industry's leading tech professionals - we are proud to have some of the best.
Thrive in a team that is always learning, always innovating and making waves on a global scale.
Be part of a supportive working environment that values inclusion, flexibility, diversity, and differences.
We work flexibly and recognize the importance of your overall well-being! Flexible, hybrid, or remote work environment.
Ultimately we will help you to fear less, achieve more in a fast-paced, innovative and cool environment - are you ready to accept the challenge? Ranked in the Linked In Top Start-up list for 3 years in a row - 2020 (#3), 2021 (#17) and 2022 (#11)! #J-18808-Ljbffr
