About this role We are looking for a Service Desk Analyst to join our growing IT Team based at our Head Office in Port Adelaide. About Flinders Port Holdings Flinders Port Holdings is South Australia's leading Port services group with assets and operations across South Australia. Through integrated stevedoring, infrastructure and logistics services, we connect South Australian businesses to each other and to the world. With over 700 employees across the State, we are a diverse and dynamic organisation, committed to delivering the highest quality port and supply chain services. Role Overview The Service Desk Analyst is responsible for providing effective and timely first and second level support for all staff within the Flinders Port Holdings Group. This includes providing service delivery and desktop support services including application and technology support for enterprise and operational systems, supporting the other members of the IT department, and working effectively with the team. Key Responsibilities Contribute effectively to the team ensuring efforts are aligned toward achieving team goals; Provide quality customer service in response to enquiries and requests for assistance in the use of enterprise and operational system, ensuring that accurate and timely information and assistance is supplied to effectively resolve or fulfil requests; Provide quality technical support to assist in the setup, maintenance and use of end-user Information Technology systems and devices; Contribute to the effective management of operational Information Technology assets; and Contribute to the continuous improvement of processes, knowledge base information and vendor relationships. About you Your skills and experience will include; Excellent verbal and written communication skills with a strong customer service and work ethic; Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues; Experience working in a service/help desk role with knowledge of service desk operations and incident management processes; Experience in supporting Windows desktop environments and sound knowledge of Microsoft Office applications and; Experience in administration of user accounts and permissions in Active Directory and Azure AD. Benefits Flinders Port Holdings know that people are central to everything that we do. A career with us includes: Paid parental leave, up to 16 weeks for primary carers and 8 weeks for non-primary carers including superannuation guarantee on base wages (pro rata for part time employees) whilst on parental leave. Ability to purchase an additional 2 weeks of annual leave per annum Up to 8 paid hours per annum to volunteer with a registered charity Up to 3 days per annum of Cultural Leave for First Nations employees $299 annual health and wellbeing subsidy Ongoing professional development opportunities Supportive, motivated and fun team environment An inclusive workplace that fosters diversity Dress for your day office attire To Apply Even if you don't think you quite meet all the criteria, we'd still love to hear from you. Please click on the link provided to submit your application, ensuring your Resume and Cover Letter outlines your experience and qualifications. A pre-employment medical assessment (including drug and alcohol screening) is a requirement of the company, along with ability to hold a MSIC (Maritime Security Identification Card). Don't worry, if you don't hold an MSIC card, if successful, we will work with you to help you obtain it. This role requires the incumbent to hold a valid driver's licence. If you would like to understand more about the role you can email ****** Flinders Port Holdings can provide individual accessibility support that may be needed during your interview process. Please let us know of any accommodations that may assist in helping you feel more welcome by contacting our team on the email address above. At Flinders Port Holdings, we're committed to diversity and inclusion. We encourage applications from all backgrounds, including people with disabilities, all age groups, the LGBTIQA+ community, and culturally diverse backgrounds, including First Nations People. Our team values diverse perspectives, believing that they enhance our work environment and benefit our customers. Join us and be part of a workplace where everyone belongs.
