Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a Service Desk Analyst to join our professional services team. Please note this is a temporary 3 month role. As an IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.
What you'll be doing: Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.Communicating with customers through a variety of channels (phone, email and chat).Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.Refine, update and improve the processes in line with customers' changing needs.Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.What you'll bring: A process driven mindset.Experience with M365 Office Stack.High attention to detail.Willingness to learn new things.A positive and collaborative can-do attitude.Excellent communication skills.Experience in a similar role.Why You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working with team anchor days to support collaboration.Extensive training and development opportunities that enable continual growth as part of your career planning.Extensive discounts and benefits to maximise your money.A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
#J-18808-Ljbffr