Service Designer

Details of the offer

Working for this financial services organisation as a Service Designer you will contribute to the creation and visualisation of customer journey maps that reflect current state, as well as optimised future state journeys and Service Blueprints that enhance the user experience and align with business objectives.
This newly created role requires a blend of user experience design, customer insight analysis, and strategic thinking to design improvement in member engagement and satisfaction.
You will have a deep understanding of human-centered design principles and a proven track record of leading complex design initiatives that translate into tangible business results.
Key activities Contribute to the creation, development, and implementation of customer journey maps to identify key touchpoints, pain points, and opportunities for improvement.
Collaborate with cross-functional teams (product, experience, operations and technology) to align on journey design goals.
Co-Facilitate workshops, interviews, and focus groups to gather insights and uncover opportunities for enhancing experiences.
Analyse qualitative and quantitative data from various sources to inform and improve journeys and design future blueprints.
Translate complex user needs and business objectives into design strategies and clear, intuitive experiences.
Present findings, insights, and design solutions to senior leadership and key stakeholders to gain alignment and approval on key initiatives.
Skills, and experience Solid background in service design Proven track record of working with cross-functional teams through the design thinking process and journey mapping projects.
Strong understanding of customer experience metrics, user research methods, and data analysis.
Proficiency with journey mapping, service blueprinting, and prototyping tools (e.g., Miro, Mural).
Experience working in agile environments and collaborating with product and business owners.
Ability to work collaboratively across all levels of an organisation.
Strong leadership and project management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
Strong analytical and problem-solving skills.
Exceptional design skills and ability to visualise complex journeys in a compelling and digestible way.
Excellent communication skills, with the ability to articulate design concepts and recommendations to both technical and non-technical audiences.
Self-motivated with the ability to work in a fast-paced environment.
Apply now to secure an interview or contact Dylan Tasker on 9236 7753 for a confidential discussion.


Nominal Salary: To be agreed

Source: Talent_Ppc

Job Function:

Requirements

Everi Pty | Graphic Designer | Melbourne

Are you looking to accelerate your career? Life with AGPC will see you join a team of talented individuals who pride themselves on staging two iconic motorsp...


Everi Pty - Victoria

Published 12 days ago

Brandon James | Senior Principal Designer | Melbourne (City)

An independent, family-run multi-disciplinary consultancy is seeking an experienced CDM Principal Designer to join their Leeds team. Known for delivering pe...


Brandon James - Victoria

Published 12 days ago

Pheno | Interface Designer

Until recently, the prevailing view assumed lorem ipsum was born as a nonsense text. "It's not Latin, though it looks like it, and it actually says nothing,"...


Pheno - Victoria

Published 12 days ago

Compass Group Pty Limited | Food & Beverage Attendant | Wyndham

Casual role Work/life balance Looking for local talent Restaurant Associates has an enviable track record, working with some of the most prestigious venues a...


Compass Group Pty Limited - Victoria

Published 12 days ago

Built at: 2024-12-22T04:35:57.804Z