About The Client:
This is an exciting opportunity to join a prestigious Melbourne institute as part of the CX Design & Service Experience (DDSE) team. In this role, you will lead and inspire the practice of Human-centred Design across various projects and initiatives. You'll apply your expertise to multiple functional initiatives to discover potential solutions and enhance stakeholder experiences. Some engagements will have clearly defined objectives, while others will require an experimental and flexible mindset, offering the perfect opportunity to expand your expertise.
About The Role:
As a Service Design Lead, you will lead initiatives and gain experience in service projects that address complex service design challenges. You will collaborate within a skilled, dynamic, and supportive team, fostering your career growth.
What Success Looks Like:
Support the Design Manager in driving the growth of design capability across all roles in the DDSE team, delivering capability uplift for project stakeholders and the broader community.Lead small- and large-scale design initiatives to deliver human-centred services in the organisation.Manage relationships with stakeholders across the business, advocating for the value of design methods, tools, and mindset to address complex problems and opportunities.Communicate design initiatives through customer journeys, storyboards, ecosystem and service designs, prototypes, infographics, and other artifacts.Discover customer and business needs through contextual inquiries, generative and quantitative research, and identify solutions to meet those needs.Skills That Make You Stand Out:
Are you someone who excels at building and maintaining stakeholder relationships? We seek individuals with excellent verbal and written communication skills, a keen eye for visual design, and a continuous improvement mindset. You should be tenacious, curious, adaptive, and possess a strong community spirit.
Relevant tertiary qualifications or an equivalent combination of experience and/or education/training.Practical experience and broad knowledge of Human-centred Design, especially Service Design.Strong understanding of Design Thinking.A folio showcasing your knowledge and experience with the Design Council's double diamond.How to Apply:
Are you ready to make a meaningful impact and be part of a team that genuinely values people?
For a confidential discussion, please contact Gabrielle Baird at [email protected] or . Alternatively, click below to submit your application.
About the recruiter Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Service Designer?
What's your expected annual base salary?
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