The OFT's Regional Operations and Engagement Division delivers fair trading services at eight regional offices located in Cairns, Townsville, Mackay, Rockhampton, Hervey Bay, Sunshine Coast, Toowoomba, and the Gold Coast.
The Division's community education and engagement team is based in Brisbane, delivering activities in Brisbane, and supporting regions state-wide.
Job details
Position status:
Fixed Term Temporary Position type:
Flexible full-time Occupational group:
Customer Service/Call centre Classification:
AO3 Workplace Location:
Townsville region Job ad reference:
QLD/589234/24 Closing date:
19-Sep-2024 Yearly salary:
$73997 - $82108 Fortnightly salary:
$2836.30 - $3147.20 Job duration:
6 months with possible extension Contact person:
Wayne Blacker Contact details:
Ph: 07 4758 5718
Access the National Relay Service
Job Responsibilities
At our regional offices we:
Manage consumer complaints and investigate possible breaches of fair trading legislation.
Participate in OFT's state-wide proactive compliance program and run local compliance operations.
Enforce fair trading legislation through Courts and Tribunals.
Undertake fair trading education and awareness programs including through the media, displays, visits to businesses, and presentations to community and industry groups.
Offer counter and receipting services for OFT licence and certificate applications.
As the Service Delivery Officer, you will:
Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries.
Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc.
Conciliate complaints between consumers and traders.
Undertake searches of OFT databases and issue official certificates and permits.
Receipt monies in accordance with relevant government legislation and associated policies and procedures.
Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required.
Contribute to the OFTs community and industry education and engagement activities.
Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation.
Prepare correspondence, reports and other documentation.
Support and assist other OFT officers in the conduct of their duties.
Develop and maintain a working knowledge of OFT legislation, regulations, policies and procedures.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights
and diversity .
Please ensure you download all attachments and follow the instructions on how to apply.
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