Service Delivery Manager - Lead with Impact in Disability Services Aged & Disability Support (Community Services & Development) Full time Increase your take home pay with salary packaging.
Shape the Future with Breakaway Toowoomba Inc. Why Breakaway Toowoomba Inc.?
Since 1986, Breakaway Toowoomba has been more than just a service provider—we've been a cornerstone of the Toowoomba community, dedicated to enhancing the lives of people with disabilities.
What started as a family-based organisation offering respite for children has evolved into a comprehensive service provider, supporting individuals of all ages through independent living, community participation, in-home support, social groups, and NDIS access.
Our commitment to quality, innovation, and community has made us a leader in the disability sector, and we're not stopping there.
Be Part of Something Bigger: The Role As our Service Delivery Manager , you won't just be managing services—you'll be leading a movement.
This isn't just a job; it's an opportunity to inspire, innovate, and make a lasting impact.
In this full-time, office-based role, you'll be working Monday to Friday , co-managing a diverse and passionate team, and ensuring that every client receives the top-tier support they deserve.
Your Mission: Forge Strong Relationships: You'll be the bridge between our clients, their families, and our team.
Your ability to build trust and rapport will ensure that every interaction is positive and meaningful.
Drive Excellence in Service Delivery: Monitor and manage service agreements, particularly within Supported Independent Living (SIL) environments, ensuring every service meets our high standards and client needs.
Optimise Budgets: Keep a close eye on service budgets, making sure we're not just meeting but exceeding financial targets.
Champion Compliance & Best Practices: Lead the way in ensuring that our services are fully compliant with the NDIS Quality and Safeguard Framework.
You'll bring passion and understanding in quality audits and risk management.
Empower Your Team: Provide leadership that inspires.
You'll be guiding Client Liaison Officers, House Leaders, and Support Staff to achieve their best, fostering a culture of collaboration and excellence.
Be Ready: Take on scheduled manager on-call duties, ensuring that our services run smoothly around the clock.
What You Bring to the Table: Proven Leadership: With at least three (3) years of managerial experience in a similar role, you're ready to lead with confidence and integrity.
NDIS Expertise: You have hands-on experience in the NDIS sector, and you know what it takes to deliver exceptional services.
Strong Communication Skills: You can negotiate, resolve conflicts, and build relationships with ease, making you a trusted leader within the team.
Organisational Mastery: Juggling multiple responsibilities is your forte, and you never miss a deadline.
Tech-Savvy & Compliant: You're proficient in systems like Salesforce, PRODA, and SharePoint, and you have a solid understanding of legislative requirements.
Credentials in Order: You hold a current Blue Card & Yellow Card/NDIS Worker Screening Clearance (or are willing to obtain them), and you've completed the NDIS Worker Orientation Module.
A valid Driver's License is a must.
What Sets Us Apart: Competitive Pay & Benefits: Enjoy a package that reflects your expertise, including salary packaging and corporate health discounts.
A Thriving Culture: Join a team where collaboration, innovation, and support are more than just words—they're a way of life.
Career Growth: Be part of a growing, stable organisation where your career can flourish.
Work-Life Balance: Our Employee Assistance Program ensures that you're supported both professionally and personally.
Ready to Make a Difference?
This is your chance to be part of something extraordinary.
Submit your application, including a cover letter (max two pages) responding to the points under 'About the Role' and 'What You Bring to the Table,' along with your resume and two supervisory referees.
Deadline: Applications close by 27 September 2024 .
For any inquiries about this role, reach out to: Alana Ashby, Operations Manager Email: ****** Phone: 07 4639 5100 #J-18808-Ljbffr
