Management (Manufacturing, Transport & Logistics)Full timeAs the Service Delivery Manager, you will lead and empower a small, dedicated team to deliver a consistent "wow" experience to our customers, both corporate and consumer, ensuring our continued growth and success.If you are interested in working in a dynamic environment with exposure to companies and organisations from around Australia, this role is the perfect opportunity for you. You will be working with some great people and will be supported by a management team, both locally and nationally, that has extensive industry experience.You will be responsible for leading a team of Removal Coordinators who handle domestic and international relocations that include a variety of services, providing support to the team in sales, client relationships, and service delivery. In addition to the team leadership responsibility, you will also directly manage some client files while providing leave cover for your team members.The key responsibilities for this position are to:Supervise, lead and develop the teamEnsure delivery of individual and team KPIsOversee customer feedback ensuring appropriate and timely responsesAnalyse customer service data to ensure exceptional customer service levels are maintainedIdentify and deliver training needs including cross-skilling for team efficiency and consistent service deliveryIdentify areas of growth and opportunity as a result of customer contact internally and externallySupport and encourage a culture of continuous improvement within the teamAbout YouExperience as a supervisor, team leader or manager in a team environmentA commitment and passion to deliver outstanding customer serviceA proven ability to create, maintain and develop client relationshipsDetail orientated with the ability to multi-task in a fast-paced environmentAnalytical skills to interpret sales and delivery performanceStrong communication and customer service skillsA track record managing multiple deadlines and responding promptly and accurately to customer emails and phone enquiriesAbility to collaborate with stakeholders to resolve issuesExcellent organisation and administration skillsWhat's in it for you?A competitive salary with a generous bonus scheme that rewards for great workFlexible working arrangements – opportunity to Work from Home and on-site or be incentivised to work on-site only.The opportunity of career advancement through mentoring and our learning and development programThe opportunity to work with a great team in a dynamic fast-paced environmentA fantastic employee reward and recognition program, as well as market leading employee benefits program, access to our confidential EAP wellness program, Perkbox, discount financial products, novated lease salary sacrifice and much moreCompany paid training and personal development opportunities.If you feel this is your new role, please apply now.Our Commitment to Diversity and InclusionAt Grace we believe in inclusion, we welcome diversity and we are committed to equality. As a company we strive constantly to meet the needs of the corporations and customers we serve. We believe that by embracing a culture of inclusion we become a better place to work and a better company and service partner. We are particularly proud of our Indigenous Participation Plan and welcome applications for employment by people of Aboriginal and Torres Strait Islander descent.No agencies please. If we feel the need to use an agency, we will be in touch with one.
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