Service Delivery Lead

The Opportunity
I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their cloud journey.

As the Service Delivery Lead, you will play a pivotal role in ensuring the seamless delivery of IT services within their organization. You will lead a team of Service Desk and Desktop Support specialists, overseeing their resource planning, training, and performance evaluations.

Additionally, you will be responsible for the oversight and continuous improvement of ITSM processes, ensuring adherence to SLAs and KPIs, managing vendor relationships, and driving operational excellence.

Key Responsibilities:

Lead and manage a team of IT specialists, including training, performance evaluation, and resource planning.Design, implement, and improve ITSM processes such as Incident Management and Service Level Management.Assure high-quality IT services in line with SLAs and KPIs.Lead major incidents, communicate with stakeholders, and ensure timely resolution.Collaborate on security incident response and drive improvements.Develop strategies to enhance service experience and streamline processes.Maintain a culture of accountability, high performance, and professionalism.
Requirements
Ready to start ASAP!Eligible to pass a Police CheckPermanent Resident or Australian Citizen3 Years experience operating in a similar capacityAble to troubleshoot and resolve desktop issuesUnderstanding of the ITIL framework
Interesting Points
Work for a company that provides a good cause for the communityCasual FridaysSocial Clubs
Where to next?

Call Ryley on 04845 463 57 or email your CV to ******
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