Excellent opportunity to join Downer's team at the Australian National University (ANU).Long term contract – 2046 – job security!Job hours 7.6hrs per day with flexible start & finish timesPositive team environment with a focus on your ongoing learning and developmentOur Social Infrastructure and Citizen Services team has an opportunity for an exceptional Service Delivery Coordinator to join the Downer team located in Canberra, ACT. You will work closely with the Operations Manager and provide support to the ANU service delivery contract.The Service Delivery Coordinator role is pivotal to the Downer ANU contract, as you will maintain communications with client, internal stakeholders and external contractors; providing regular updates on all reactive maintenance across the ANU assets. Exceptional customer service skills are essential for your success.About YouPrevious experience within a service delivery role focusing on Facilities MaintenanceProvide administrative support to the Operations ManagerRaising work order tickets on the Work Management SystemsAssist the helpdesk with overflowsRespond to all queries on all reactive calloutsPoint of contact to all sub-contractorsMonitor and communicate with SDPs regarding job clarification, job completion and responding to queriesOrganise and assign Quality Audit checks for work completed by SDPsAssist the Operations Manager in ensuring work orders are completed within KPIsCommunicating with internal trades team on job completion and KPI requirementsEnsure timely escalation of issues or potential KPI risks to the Operations ManagerAssist the Operations Manager in maintaining positive working relationships with our customers and SDPsPerform other duties as directed, consistent with the classification level of the positionABOUT USDowner is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world-leading insight, we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.Our Facilities & Asset Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas, and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole-of-life costs of their assets and facilities.Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer, and it's these differences that are Downer's greatest strength.Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.HOW TO APPLYPlease submit your online application via the advertisement.
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