This pay rate is inclusive of mandatory 25% casual loading.Initial contract until 27/06/2025 with possible extension.Brisbane CBD Location with flexibility to WFH 2 days per week.Our client, Department of Education, is currently seeking a Service Delivery Coordinator to join their Portfolio and Architecture Directorate.The Architecture units are responsible for providing advice to business leaders, governing the quality of ICT architecture, and delivering the project lifecycle solution architecture deliverables.The Service Delivery Coordinator will be responsible for:Manage the regular incoming requests for service / Monitors service queues.Schedule and meet customers to support service initiation and ongoing service updates.Manage the review and release of weekly reports.Monitor architecture processes for timely delivery, escalating out of tolerance issues to managers.Record keeping of requests, reports, and other relevant documentation.Management of cost recovery agreements and initiation of non-Alloc8 recovery.Provide recommendations for renewal/update of vendor contracts to facilitate delivery.Provide standard escalations to Project Delivery Offices and provide end date visibility to service consumers.Monitor and report on resource usage and demand - Across Solution Architecture and Enterprise Architecture service lines.Provide recommendations and implement agreed service management improvements to Portfolio and Architecture service deliveries.Capabilities / Desirable attributes include:Demonstrated well-developed communication, interpersonal, and negotiation skills, including the demonstrated experience in maintaining positive relationships with stakeholders, ICT Operators, and other service providers.Demonstrated skill in managing and allocating team workloads and activities, including recommendations to implement service management improvements.Demonstrated experience and practical understanding of Architectural Lifecycle and PRINCE2 Project Management methodologies.To submit your application, in strict confidence, please submit your resume in Word Format using the appropriate link quoting reference No. 241704. Should you require further information please email . Your interest will be treated in the strictest of confidence.#J-18808-Ljbffr