Richardson Marine, a leader in marine and fishing sales and service, is seeking a highly organised and motivated Service Coordinator to join our dynamic team.
Situated in Warrnambool, Victoria, we offer a modern and inclusive work environment, providing flexibility and a close-knit team atmosphere fueled by a shared passion for fishing, boating, and the marine industry.
Role Overview: As the Service Coordinator, you will play a pivotal role in managing and optimising our marine workshop operations.
Your responsibilities will encompass scheduling and coordinating service appointments, overseeing technician assignment, managing inventory, ensuring quality control, and serving as a key point of contact for customer interactions.
You will supervise the fit-out, fabrication, and mechanical aspects of the workshop, ensuring seamless service delivery.Key Responsibilities:- Efficiently schedule and coordinate service jobs, balancing workloads and technician assignments.- Manage workshop inventory and ensure availability of necessary parts and materials.- Conduct quality control to uphold high service standards.- Act as the primary liaison between clients, technicians, and other stakeholders, providing exceptional customer service.- Oversee the fit-out, fabrication, and mechanical branches, ensuring smooth operation and timely completion of tasks.Skills and Experience:- Previous experience in workshop environments (automotive or marine) is advantageous, particularly in supervisory or management roles.- Strong leadership abilities with excellent communication and interpersonal skills.- Proven customer service expertise with the ability to manage time effectively and handle multiple tasks.- A background in marine industry services, including outboard motors and boats, is beneficial but not essential.- Richardson Marine provides comprehensive training for all new employees, so prior specific experience is not required.Performance Goals:- Maintain professional and effective communication with clients, dealers, and staff at all times.- Respond promptly to calls and emails, ensuring customers are consistently informed and satisfied.- Demonstrate exceptional ability to manage a busy workshop, continuously seeking improvements and efficiencies.- Develop a thorough understanding of our service offerings to accurately assign technicians and meet client needs effectively.If you are a proactive and detail-oriented individual with a passion for the marine industry, we invite you to apply and become a key contributor to our dedicated team at Richardson Marine.https://www.seek.com.au/job/78488410?tracking=SHR-WEB-SharedJob-anz-1
#J-18808-Ljbffr