About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.
The OpportunityWe are on the lookout for an experienced and motivated Service Coordinator to join our Service team based in the Somerton branch.
This role will see you organising the day-to-day Field Service & Workshop activities within the branch, including planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction.
Responsibilities: Booking and scheduling all Workshop and Field Service works as well as managing invoicing and work in progressMaintaining a high level of customer communicationEnsuring safety and efficiency of field service techniciansEnsuring effective utilisation of equipment and resources in line with customer requirements and agreed budgetsPreparing and updating work orders and timesheets in a timely manner, maintaining documentation and warranty claims with 100% accuracyAs the ideal candidate, you will have: Previous experience in a Service Advisor, Scheduler/Planner or similar roleA strong customer service background with exposure to earthmoving or similar industries preferredAbility to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high-paced work environmentExperience in coordinating the opening and closing of service informationA strong ability to handle several tasks simultaneously with an ambition for achieving successBenefits - What's in it for you? Rewarding Salary Package: Competitive base salary + super + potential to earn bi-annual bonuses!Employee Rewards: Exclusive staff discounts on a range of goods and services through our Employee Orange Benefits ProgramCareer: Permanent Full Time Position in a leading OEM with long term job securityCulture: Supportive management who value your input in finding new and improved ways to achieving successHealth: Discounted Medibank health insurance policy + EAP to support our employees and their familiesReferral Program: Refer a friend and earn cash!Professional Development: OEM training and opportunities for upskilling with real career progression opportunitiesHere at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
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