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Role PurposeYou will be responsible for responding to staffing requests, rostering staff to clients and meeting the expectations of our clients, participants, referring organisations and staff in a timely manner. Technical Responsibilities and Accountabilities Answering phone calls and assisting with client and stakeholder enquiriesScheduling of support staff and ensuring all client services are filled in a timely mannerOnboarding and site mobilisationUsing a software program (Simpro) to enter service detailsAnalysis reporting to meet project deadlinesLiaising between clients and team members to ensure deadlines are metAssisting in client administration and processesLiaise with internal and external stakeholders, Clients, and contractorsImplement improvement to assist in the planning systemsMaintenance of company project recordsInvoicing in Simpro & AribaManagement of Project Personnel to maintain ongoing operations
HSEQ Responsibilities and Accountabilities Identify and evaluate the risks to the organisation's people (clients, staff, management, volunteers), property, finances, goodwill, and image and implement measures to control risksEnsure that the project team staff understand the terms, conditions and limitations of the insurance coverage as well as company HSE requirements.IMS Responsibilities and AccountabilitiesMust comply with all AFI policies, legal and other applicable legislation, and follow all health, safety, quality control, quality assurance, and environmental requirements
Continuous Improvement Responsibilities and Accountabilities To meet company KPI requirementsIdentify training and development needsIdentify and recommend innovative ideas for continual company / role improvementCapabilities and Competencies Required Qualities Self-starter and able to work autonomouslyAbility to work well within a team environmentAbility to build rapport with work colleaguesAccessible and approachable to other partiesExcellent written and verbal communication skillsAn ability to identify innovative solutions to problemsExcellent time-management and organisational skills and ability to organise and prioritiseHow do your skills match this job?Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?Which of the following Microsoft Office products are you experienced with?How many years' experience do you have as a service coordinator?Do you have customer service experience?Do you have experience in administration?Do you have experience preparing work rosters?Do you have previous invoicing experience?What can I earn as a Service Coordinator?
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