Service Coordinator

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Brisbane on a full-time basis. At Rentokil Initial, we are proud to be the global expert in pest control, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.

The core responsibilities in this role include:

Organisation and scheduling of regular field service activities for the Pest control team

Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to the line Manager

Organise installations and jobs for completion within divisional time frames and expectations

Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls

Deal with all paperwork and administration related to service activities and routing of documents for entry into the Branch Contracts Computer System

Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements

Provide ongoing reports requested by management in relation to such items as state of service, jobs, customer service history, specific technician productivity, and customer retention

Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

Excellent phone etiquette

Strong written and verbal communication skills

Strong computer skills

Ability to give clear instructions

Strong collaboration skills

Strong time management skills

Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch! #J-18808-Ljbffr